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Trio/VVX - unable to view web configuration page in Firefox browser

Occasional Visitor

Trio/VVX - unable to view web configuration page in Firefox browser

Hi.

 

For some time now Trio and VVX phones cannot be configured from Firefox browser.

After logging in, I can see only "background". Funny thing is that menus itself are right there (invisible), you can hover mouse over them and they show up, but there is no text (except for one entry - UC-One).

 

Firefox is pretty much a fresh install on a fresh PC. Version -  67.0.

It works OK only with Internet Explorer and Edge.

 

VVX firmware - 5.9.2.3446

Trio firmware - 5.9.0.10869

 

Regards

Lukasz

4 REPLIES 4
Polycom Employee & Community Manager

Re: Trio/VVX - unable to view web configuration page in Firefox browser

Hello @LKVer ,

 

welcome to the Poly Community.

 

If you require Firefox support please open a Ticket so we can check this.

 

In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Trio/VVX - unable to view web configuration page in Firefox browser

Thank you Steffen for your reply. I suppose than, that you are unaware of any solution.

I can only hope that maybe someone from Community has a working trick to this problem :)

 

Regards

Lukasz

Message 3 of 5
Polycom Employee & Community Manager

Re: Trio/VVX - unable to view web configuration page in Firefox browser

Hello @LKVer ,

 

to my own personal knowledge, I am not aware that we have an issue using Firefox.

 

If you can replicate this and you are interested getting this fixed please escalate this as already outlined. This is in your own and others best interest.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Occasional Visitor

Re: Trio/VVX - unable to view web configuration page in Firefox browser

Just to update this topic.

 

After contacting Poly support, they diagnosed it to be browser-based issue (I'm not so sure about it, since problem is supposedly also in Chrome).

 

Anyway, I've found a workaround that works (at least in Firefox) - simply change browser language from your local language, to English. After this change, web interface is displayed correcly again.

Message 5 of 5