• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I upgrade the firmware on a newly deployed Trio Visual Pro and can no longer log into the web admin console.  


What is the default usernamd and password for the Visual Pro admin console?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Rystan ,

 

Welcome to the Poly Community.

 

Is this a VisualPro from the factory or a converted GroupSeries 500?

 

Try username admin and password the serial of the unit usually starting with 82 (12 digits)

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

try admin with 456


@Rystan wrote:

I upgrade the firmware on a newly deployed Trio Visual Pro and can no longer log into the web admin console.  


What is the default usernamd and password for the Visual Pro admin console?

 

Thank you


 

HP Recommended

that is the first thing I tried but that did not work.  

HP Recommended

Hello @Rystan ,

 

Welcome to the Poly Community.

 

Is this a VisualPro from the factory or a converted GroupSeries 500?

 

Try username admin and password the serial of the unit usually starting with 82 (12 digits)

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Stephen, the serial number as the password worked.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.