• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a trio 8800 part #2201-65290-018 that I am trying to pair with a trio 8800 visual+ part #2201-66420-001. I have upgraded both via usb stick with firmware 5.4.3.  when I plug the visual+ in it keeps saying no IP address.  However it is plugged into a valid lan port.  Any suggestions?

1 REPLY 1
HP Recommended

Hello j-mac,

welcome back to the Polycom Community.

Did the upgrade in your post => here <= work then ?

 

I am unable to find any details on the MAC address 0004f2fce150 found in your other post so I am unable to tell you who your support contact should be.

 

I suggest plugging a USB stick into the Visual+ as it should upload it's logs and then attach them here.

 

Please ensure to provide some feedback to your other post in order to help orthers.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.