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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-16-2015 02:12 PM

HP Recommended

I am trying to take a wav file and convert it to the proper format. I have not been able to get the proper format to upload for a custom ringtone on the VVX400. Any suggestions? I've done some googling and tried to follow a few guides with no luck.

2 REPLIES 2

‎04-16-2015 02:27 PM

HP Recommended

Update, I got the file to upload but it doesn't play, it plays an aweful high pitched sound instead. Ideas?

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‎04-16-2015 02:29 PM

HP Recommended

Hello wakeworld,

welcome to the Polycom Community.

The UC Software Admin Guide lists the correct audio format. You have so far no detailed what settings you are using. Please look at the example files provided when downloading the UC Software. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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