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Trouble getting audio formated properly for ringtones VVX400

wakeworld
Occasional Visitor

Trouble getting audio formated properly for ringtones VVX400

I am trying to take a wav file and convert it to the proper format. I have not been able to get the proper format to upload for a custom ringtone on the VVX400. Any suggestions? I've done some googling and tried to follow a few guides with no luck.

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2 REPLIES 2
wakeworld
Occasional Visitor

Re: Trouble getting audio formated properly for ringtones VVX400

Update, I got the file to upload but it doesn't play, it plays an aweful high pitched sound instead. Ideas?

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trouble getting audio formated properly for ringtones VVX400

Hello wakeworld,

welcome to the Polycom Community.

The UC Software Admin Guide lists the correct audio format. You have so far no detailed what settings you are using. Please look at the example files provided when downloading the UC Software. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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