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Trouble installing CA certificate with config file

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Frequent Advisor

Trouble installing CA certificate with config file

The following configuration doesn't seem to work for me. TLS certificate is not installed, no errors in the phone logs that I can see.

 

sec.TLS.customCaCert.1="-----BEGIN CERTIFICATE-----
...
-----END CERTIFICATE-----"
sec.TLS.profile.1.caCert.application2="0"
sec.TLS.profile.1.caCert.application3="0"
sec.TLS.profile.1.caCert.application4="0"
sec.TLS.profile.1.caCert.application5="0"
sec.TLS.profile.1.caCert.application6="0"
sec.TLS.profile.1.caCert.application7="0"
sec.TLS.profile.1.caCert.defaultList="0"
sec.TLS.profile.1.caCert.platform1="0"
sec.TLS.profile.1.caCert.platform2="0"
sec.TLS.profileSelection.LDAP="ApplicationProfile1"
sec.TLS.LDAP.cipherList="HIGH"

 

 

I can go into the web interface and load it via URL just fine, but not over config. Is this a known issue?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Trouble installing CA certificate with config file

Hello miken32,

welcome back o the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Stating the above it would also be interesting to know what model of phone is being utilized.

 

I am aware of a current ticket on the VVX phones so if this issue is on a VVX phone and a current software you may want to raise a support ticket via your Polycom reseller and reference VESC-4936.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Frequent Advisor

Re: Trouble installing CA certificate with config file

Sorry, VVX600 on 5.2 software. Same issue on 4.1 though.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Trouble installing CA certificate with config file

Hello miken32,


I just did a quick test via the <MAC>.cfg file to load a certificate and it works fine.

 

I suggest you double check that your XML file is correctly formatted (use XML notepad 2007 to open it) and if this does not show any issues work with your Polycom reseller to bring this to our attention.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Frequent Advisor

Re: Trouble installing CA certificate with config file

Got it sorted. My XML formatter was indenting the certificate details; phone didn't like the whitespace at the beginning of the line.

Message 5 of 5