Plantronics + Polycom. Now together as Poly Logo

Troubleshooting - Or sample cnf files for SoundPoint IP330

Occasional Visitor

Troubleshooting - Or sample cnf files for SoundPoint IP330

Hello! (New Guy)


I am playing with a soundpoint IP330, and have gotten it hooked up to my asteriskNOW server.

I am able to make calls and everthing, however for my needs, I would like to be able to dial   |8[2-9]xxxxxxxxx|

However it seems that evertime I go to dial 8xxxxxxxxxx it will only dial the first 10 digits then it will call. Failing of course due to the missing 11th digit. 
I believe my dialplan is correct, however I could be wrong. 



Due to a lack of being able to find the correct conf files, I have had to use the web interface to configure many of the options.
This is a direct copy and paste from there. 

The time outs are: (They are matched 1:1 for the number of | in the diaplan)

Message 1 of 2
Polycom Employee & Community Manager

Re: Troubleshooting - Or sample cnf files for SoundPoint IP330

Hello BrokedComputer,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


You may want to look at 


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2