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Trying to Program Soft Keys With no luck at all

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Trying to Program Soft Keys With no luck at all

I have been looking all over this Community page we are currently using Bicom PBXWARE server and in the UAD configuration section I am trying to program 2 soft keys 


1st one is Blind XFER

2nd one is PARK which is a blind XFER to ext 700 I am able to get one or the other but not both. Could any one possible assist me in  an example of 2 soft keys with this fuction 


My Park Example Looks like this 

<feature feature.enhancedFeatureKeys.enabled="1"> </feature>


and works perfect 


I was able to get 

efk.efkprompt.1.label="Enter transfer destination"


to work as well, however I can not for the life of me figure out how to have both when a user is on a call so it would like like PARK | XFER |


I tried insert, precede everything 


All and any help would be amazing. Also if anyone else has any cool snips aside form PARK | XFER etc  

Message 1 of 2
Polycom Employee & Community Manager

Re: Trying to Program Soft Keys With no luck at all

Hello @krovesupport ,


welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


The above has various details on how to add multiple Softkey's

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2