Plantronics + Polycom. Now together as Poly Logo

Trying to access voicemail using EFK/Softkey

Thumper
Occasional Contributor

Trying to access voicemail using EFK/Softkey

I'm trying to setup a one-touch access to a common voicemail box.  We happen to be using Vocalocity for our server - but I would think the steps required are universal.

 

Required manual steps:

1.  Enter remote voicemail retrieval command (*101)

2.  Enter remote voicemail box (309) followed by #

3.  Enter remote voicemail password (1234) followed by #

 

What I've tried:

My efk.efklist.2.action.string = *101$Tinvite$$Cpause1$$Tdtmf$309#$Cpause2$$Tdtmf$1234#

 

This in turn is referenced by a softkey.

 

I turned logging to debug, - and I see the following:

0402191633|efk |1|03|Macro [$Mvm2$] is valid.
0402191633|efk |1|03|Action [$Mvm2$] looks good.
0402191633|efk |1|03|Label is 'VM'.
0402191633|efk |1|03|No more input...
0402191633|efk |1|03|Efk exec engine: adding token [Tinvite]
0402191633|efk |1|03|Efk exec engine: adding token [*101]
0402191633|efk |1|03|Efk exec engine: adding token [Cwaitconnect]
0402191633|efk |1|03|Efk exec engine: adding token [Cpause2]
0402191633|efk |1|03|Efk exec engine: adding token [309#]
0402191633|efk |1|03|Efk exec engine: adding token [Cpause2]
0402191633|efk |1|03|Efk exec engine: adding token [1234#]
0402191633|efk |4|03|Can't execute [invite], can't create new call.
0402191633|efk |1|03|EFK Exec engine said we are done and will stop.

 

So I think I'm on the right track - but I'm missing something.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trying to access voicemail using EFK/Softkey

Hello Thumper,

 

please check this FAQ post => here <= covering this exact scenario.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2