Trying to access voicemail using EFK/Softkey

[Anonymous]

I'm trying to setup a one-touch access to a common voicemail box.  We happen to be using Vocalocity for our server - but I would think the steps required are universal.

Required manual steps:

1.  Enter remote voicemail retrieval command (*101)

2.  Enter remote voicemail box (309) followed by #

3.  Enter remote voicemail password (1234) followed by #

What I've tried:

My efk.efklist.2.action.string = *101$Tinvite$$Cpause1$$Tdtmf$309#$Cpause2$$Tdtmf$1234#

This in turn is referenced by a softkey.

I turned logging to debug, - and I see the following:

0402191633|efk |1|03|Macro [$Mvm2$] is valid.
0402191633|efk |1|03|Action [$Mvm2$] looks good.
0402191633|efk |1|03|Label is 'VM'.
0402191633|efk |1|03|No more input...
0402191633|efk |1|03|Efk exec engine: adding token [Tinvite]
0402191633|efk |1|03|Efk exec engine: adding token [*101]
0402191633|efk |1|03|Efk exec engine: adding token [Cwaitconnect]
0402191633|efk |1|03|Efk exec engine: adding token [Cpause2]
0402191633|efk |1|03|Efk exec engine: adding token [309#]
0402191633|efk |1|03|Efk exec engine: adding token [Cpause2]
0402191633|efk |1|03|Efk exec engine: adding token [1234#]
0402191633|efk |4|03|Can't execute [invite], can't create new call.
0402191633|efk |1|03|EFK Exec engine said we are done and will stop.

So I think I'm on the right track - but I'm missing something.

[SteffenBaierUK]

Hello Thumper,

please check this FAQ post => here <= covering this exact scenario.

Best Regards

Steffen Baier

Polycom Global Services