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Trying to configure END button on active call to be on the main page.

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Advisor

Trying to configure END button on active call to be on the main page.

So I  am using a vvx 410 phone with the latest software and wish to configure the end call button on the main page since it is on the second page when being on a active call.

 

So basically on the first softkey on the polycom, I have 4 keys right:  | Park | Transfer | Hold | More

 

When I press on more I'll get the button | End Call | but I wish the button to be on the main page.

 

I tried configuring a softkey to be on the first main page with $FEndcall$ but I did not see it on the list of function and just made it up.

 

Now I am wondering where is the option to place the End call button the main page of the soft keys during an active call.

 

Thanks,

Julien

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Trying to configure END button on active call to be on the main page.

Hello Julien,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

All available working EFK macros are listed in this faq and how to move the EFK keys as well.

 

If you struggle to copy this post some examples or work with your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: Trying to configure END button on active call to be on the main page.

I have seen that post before... I looked all through and nothing that answers what I require. In the list of allowed General $F key allowed I do not see one with the End Call or terminate current call.

 

Also when I look at examples I can see other functions like $Cwaitconnect or $Cpause, which I only can see in the examples and do not see it formally announced anywhere on that web page.

 

 

Now how I understand it, I must create a new key to be able to place it on the front page. Isn't it there a way to dedicate where  the default soft key should be?

 

So can you point to me where the End Call function is in the list?

 

Thanks,

Julien

Message 3 of 4
Polycom Employee & Community Manager

Re: Trying to configure END button on active call to be on the main page.

Hello Julien,

If there is not $F End key then you cannot setup this functionality.

 

You can only use the keys from the FAQ Guide and/or Updated list in the Admin Guide.

 

If the feature you are trying to archive is not there , and other keys cannot be disabled, you need to raise a feature request as explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

You Polycom reseller should be consulted as they may know of a way you could do this and if all fails they can open a Polycom Support ticket for you or you simply wait for someone else to respond.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

 

If the unit is out of warranty you can ask for a PPI / Pay Per Incident.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4