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Trying to manually set gateway address for a single phone

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Frequent Advisor

Trying to manually set gateway address for a single phone

Hi,

 

I have been trying to set the gateway for one particular phone to something different from the rest.  All my phones (all 550, 650 and VVX phones, so no oldies) are using DHCP to get their IP and subnet (and gateway for that matter), but I would ONE phone to use a different gateway.

 

I figured I would let it use DHCP to get it's address and subnet, but override the gateway address with the following settings in the provisioning file for this phone:

 

<device.set="1" />
<device.net.IPgateway="10.0.7.7" />
<device.net.IPgateway.set="1" />

 

After reboot, the gateway is still 10.0.7.1 (as set by DHCP server). I also tried changing it manually (using the phone menu) but that doesn't stick after reboot either.

 

How can I set the gateway manually using the provisioning files?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Frequent Advisor

Re: Trying to manually set gateway address for a single phone

Yes I have and as suspected it did work with a static IP. I wanted to avoid static IPs though, so in the end I found another (network, not Polycom related) solution to my issue.

View solution in original post

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Valued Contributor

Re: Trying to manually set gateway address for a single phone

Hi mgaudette

 

I would guess that DHCP is overiding your config as DHCP is seen by the phone before the config files.  Have you tried diabling DHCP on that device and setting a static ip and seeing if that works? ie:

 

<device.set="1"

device.dhcp.enabled="0"

device.net.subnetMask="255.255.255.0"

device.net.ipAddress="10.0.7.3"

device.net.IPgateway="10.0.7.7"

/>

 

Hope this helps

 

Dave

Message 2 of 5
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Frequent Advisor

Re: Trying to manually set gateway address for a single phone

Yes I have and as suspected it did work with a static IP. I wanted to avoid static IPs though, so in the end I found another (network, not Polycom related) solution to my issue.

View solution in original post

Message 3 of 5
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Valued Contributor

Re: Trying to manually set gateway address for a single phone

Good stuff

 

Are you able to share the solution at all?

 

Cheers

 

Dave

Message 4 of 5
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Polycom Employee & Community Manager

Re: Trying to manually set gateway address for a single phone

Hello all,

apart from the fact that the XML formatting in the first post is incorrect this seems to be an issue on our end.

 

I would believe that you should be able to overwrite the IP Gateway and the DNS as these are selectable features via the phone gui or the Web interface.

 

I have escalated this as a clarification internally but advise you to raise a service ticket with your Polycom reseller and/or Polycom support directly and quote 1-451047068 / VESC-3772 as a reference.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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