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Trying to register a SoundPoint 550 to a Cisco Call Manager

IndyTech
Visitor

Trying to register a SoundPoint 550 to a Cisco Call Manager

Hello, I'm trying to get one of our SoundPoint IP 550/SIP phones (firmware version 4.02b) to register to our Cisco Call Manger (version 8.6.2),  This is the first time we are attempting this and I have not had much luck finding any configuration documentation for the 550 (I' was able to find some third party registration documentation for the call manager).  Does anyone have any experience with this and can you provide the required configuration changes for the phone.  So far the only thing I've done on the Polycom side is change the registration address in the SIP-Basic file to the CUCM.   

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trying to register a SoundPoint 550 to a Cisco Call Manager

Hello IndyTech,

welcome to the Polycom Community.

The community's search functionality finds plenty of posts in regards of Cisco CUCM => here <=

 

Please check => here <= for more details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
IndyTech
Visitor

Re: Trying to register a SoundPoint 550 to a Cisco Call Manager

Steffen, thanks for the information.  The Details document is for the Polycom SoundPoint conference phones.  I assume these same instructions will work for the model 550 phones we are trying to register to the CUCM?  Do you know if my assumption is correct?  Thanks.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Trying to register a SoundPoint 550 to a Cisco Call Manager

Hello IndyTech,

 

our official certification was only based on the SoundStation IP Phones and not on any of our other phones.

 

All of our phones are utilizing the same software but we officially only support the SoundStation IP products.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Nick Hobson
Occasional Visitor

Re: Trying to register a SoundPoint 550 to a Cisco Call Manager

HI, were you able to get this working. I thinking about a trying this too.

 

Thanks in advance

Message 5 of 5