Turning Off Off the Hook Dialing

[craig.taylor]

Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When someone dials an ourside line from the Mitel line key they have to prefix the number with a star, but because the Mitel line key is configured for off the hook dialling it removes the star for some reason, so the external call always fails. If use the dial a number button this works fine as you have to use the call button after dialling the external number.

Is it possible to disable off the hook dialling for line 2?

[craig.taylor]

Hi, is this possible, or can we hide the line key somehow?

[SteffenBaierUK · Accepted solution]

Hello @craig.taylor,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Did you check the logs what is actually passed to the server ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[craig.taylor]

Ammended the digitmap that was applied to the line resolved the issue.

x.T|*999|*0xxxxxxxxxx|*0xxxxxxxxxxx|[2-9]xxxxx|[2-9]xxx|*00xxx.T