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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Turning Off Off the Hook Dialing
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04-25-2018 01:42 PM
Our Polycom is running firmware version 5.5.4.2255 and it is a trio 8800. We have line 1 configured for Skype for Business and line 2 configured to connect to our Mitel phone system. When someone dials an ourside line from the Mitel line key they have to prefix the number with a star, but because the Mitel line key is configured for off the hook dialling it removes the star for some reason, so the external call always fails. If use the dial a number button this works fine as you have to use the call button after dialling the external number.
Is it possible to disable off the hook dialling for line 2?
Solved! Go to Solution.
Accepted Solutions
05-08-2018 05:04 AM
Hello @craig.taylor,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
Did you check the logs what is actually passed to the server ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-08-2018 05:04 AM
Hello @craig.taylor,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
Did you check the logs what is actually passed to the server ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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