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UC 3.3.2 IP331/335 changing Line2 to Messages not working

SOLVED
johnj_01201
Occasional Advisor

UC 3.3.2 IP331/335 changing Line2 to Messages not working

UC 3.3.2. In 3.2 and earlier Admin guides it told to add this to sip.cfg to program Line2 key to be the Messages key:

 

key.IP_330.10.function.prim = “Messages”

 

This gives an error when read by the phone when it is in features.cfg

  <key  key.1.function.prim=""  key.1.subPoint.prim=""  key.2.function.prim=""  key.2.subPoint.prim=""
key.IP_330.10.function.prim="Messages">
  </key>


Any ideas? I found the section in the 3.3.2 Admin guide that does not tell what keys are numbered, but it does have "messages" as a value that can be used.

thanks

John

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 3.3.2 IP331/335 changing Line2 to Messages not working

John,

 

using the Forum Search you would have found => this <= post here.

 

Using the FAQ you you would have found => this <= post here.

 

In Addition there is no UCS 3.3.2 Admin Guide, there is only a UCS 3.3.0 Admin Guide => here <=

 

From the Admin Guide Page A - 64:

 

key.x.y.function.prim

 

X = SPIP335

Y = 10

 

Page C - 11 shows the Phone and it's default Buttons

 

Best Regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 3.3.2 IP331/335 changing Line2 to Messages not working

John,

 

using the Forum Search you would have found => this <= post here.

 

Using the FAQ you you would have found => this <= post here.

 

In Addition there is no UCS 3.3.2 Admin Guide, there is only a UCS 3.3.0 Admin Guide => here <=

 

From the Admin Guide Page A - 64:

 

key.x.y.function.prim

 

X = SPIP335

Y = 10

 

Page C - 11 shows the Phone and it's default Buttons

 

Best Regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
johnj_01201
Occasional Advisor

Re: UC 3.3.2 IP331/335 changing Line2 to Messages not working

OK thank you very much for showing me where in the 3.3.0 Admin guide it was located. I had originally performed a Find operation and it skipped over the SPIP table. I was unaware of the button layout in C-11. I was not able to see any help in the two links you priveded for search and FAQ though.

THANKS AGAIN!

John

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC 3.3.2 IP331/335 changing Line2 to Messages not working

John,

 

please mark the post as a accepted solution so if other users do find this Post via the Search Function they are aware that this will help them as well.

 

Searched Post Link highlight's the <key key.SSIP650.9.function.prim="Null" />

 

It shows you that your IP_ is wrong as it is a pre UCS Setting

 

FAQ Post Link highlight's the  key.SPIP650.9.function.prim

 

It shows you that your IP_ is wrong as it is a pre UCS Setting

 

Please be aware that the Polycom Community is not a replacement for the Polycom Support Organization and your first point of contact should always be your Polycom Reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4