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UC: 5.9.3.8724 & Zoom Room controller bug

SOLVED
Highlighted
Polycom Employee & Community Manager

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello @ChaseMmmhmmm ,

 

A backup would tell us where the phone gets this value from.

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 17
Highlighted
Visitor

Re: UC: 5.9.3.8724 & Zoom Room controller bug

I'm not seeing anything notable here

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fig 5.9.3.8724 15-May-20 13:39 -->
<!-- Created 04-06-2020 09:14 -->
<PHONE_BACKUP>
	<DEVICE_SETTINGS
		device.set="1"
		device.auth.localUserPassword.set="0"
		device.pacfile.password.set="0"
		device.net.dot1x.password.set="0"
		device.wifi.wpa2Ent.password.set="0"
		device.wifi.psk.key.set="0"
		device.wifi.wep.key4.set="0"
		device.wifi.wep.key3.set="0"
		device.wifi.wep.key2.set="0"
		device.wifi.wep.key1.set="0"
		device.prov.lyncDeviceUpdatePin.set="0"
		device.prov.lyncDeviceUpdatePassword.set="0"
		device.auth.localAdvancedPassword.set="0"
		device.auth.localAdminPassword.set="0"
		device.loginAltCred.password.set="0"
		device.logincred.pin.set="0"
		device.logincred.password.set="0"
		device.prov.password.set="0"
		device.baseProfile.set="1"
		device.baseProfile="ZoomRooms"
		device.eulaAccepted.set="1"
		device.eulaAccepted="1"
		device.system.recoveryType.set="1"
		device.system.recoveryType="FullRecovery"
		device.system.mrPairMode.set="1"
		device.system.mrPairMode="Hub"
		device.passwordConfigured.set="1"
		device.passwordConfigured="0"
		device.showOOB.set="1"
		device.showOOB="1"
		device.prov.serverType.set="1"
		device.prov.serverType="HTTPS"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="0"
		device.net.enabled.set="1"
		device.net.enabled="1"
		device.net.ipAddress.set="1"
		device.net.ipAddress="10.100.132.254"
		device.net.subnetMask.set="1"
		device.net.subnetMask="255.255.255.0"
		device.net.IPgateway.set="1"
		device.net.IPgateway="10.100.132.1"
		device.net.ipStack.set="1"
		device.net.ipStack="V4Only"
		device.net.preferredNetwork.set="1"
		device.net.preferredNetwork="V6"
		device.net.ipv6AddrDisc.set="1"
		device.net.ipv6AddrDisc="DHCP"
		device.net.ipv6PrivacyExtension.set="1"
		device.net.ipv6PrivacyExtension="EUI64"
		device.net.ipv6Address.set="1"
		device.net.ipv6Address="::"
		device.net.ipv6ULAAddress.set="1"
		device.net.ipv6ULAAddress="::"
		device.net.ipv6LinkAddress.set="1"
		device.net.ipv6LinkAddress="::"
		device.net.ipv6Gateway.set="1"
		device.net.ipv6Gateway="::"
		device.net.vlanId.set="1"
		device.net.vlanId=""
		device.net.cdpEnabled.set="1"
		device.net.cdpEnabled="1"
		device.net.lldpEnabled.set="1"
		device.net.lldpEnabled="1"
		device.net.lldpCapabilitiesRequired.set="1"
		device.net.lldpCapabilitiesRequired="1"
		device.net.lldpFastStartCount.set="1"
		device.net.lldpFastStartCount="5"
		device.net.etherVlanFilter.set="1"
		device.net.etherVlanFilter="0"
		device.net.etherStormFilter.set="1"
		device.net.etherStormFilter="1"
		device.net.etherStormFilterPpsValue.set="1"
		device.net.etherStormFilterPpsValue="38"
		device.net.icmp.echoRepliesMask.set="1"
		device.net.icmp.echoRepliesMask="1"
		device.net.etherModeLAN.set="1"
		device.net.etherModeLAN="Auto"
		device.net.etherModePC.set="1"
		device.net.etherModePC="Auto"
		device.dhcp.dhcpVlanDiscUseOpt.set="1"
		device.dhcp.dhcpVlanDiscUseOpt="Fixed"
		device.dhcp.dhcpVlanDiscOpt.set="1"
		device.dhcp.dhcpVlanDiscOpt="129"
		device.dhcp.dhcpv6VlanDiscOpt.set="1"
		device.dhcp.dhcpv6VlanDiscOpt="1"
		device.dhcp.bootSrvUseOpt.set="1"
		device.dhcp.bootSrvUseOpt="Static"
		device.dhcp.bootSrvOpt.set="1"
		device.dhcp.bootSrvOpt="160"
		device.dhcp.bootSrvOptType.set="1"
		device.dhcp.bootSrvOptType="String"
		device.dhcp.option60Type.set="1"
		device.dhcp.option60Type="ASCII"
		device.prov.upgradeServer.set="1"
		device.prov.upgradeServer=""
		device.prov.serverName.set="1"
		device.prov.serverName="trio.zoom.us"
		device.prov.user.set="1"
		device.prov.user=""
		device.prov.redunAttemptLimit.set="1"
		device.prov.redunAttemptLimit="3"
		device.prov.redunInterAttemptDelay.set="1"
		device.prov.redunInterAttemptDelay="1"
		device.prov.maxRedunServers.set="1"
		device.prov.maxRedunServers="8"
		device.prov.AutoProvEnabled.set="1"
		device.prov.AutoProvEnabled="0"
		device.prov.networkEnvironment.set="1"
		device.prov.networkEnvironment="1"
		device.prov.tagSerialNo.set="1"
		device.prov.tagSerialNo="0"
		device.cma.mode.set="1"
		device.cma.mode="Disabled"
		device.cma.serverName.set="1"
		device.cma.serverName=""
		device.cma.disableTlsForDebug.set="1"
		device.cma.disableTlsForDebug="0"
		device.ntlm.versionMode.set="1"
		device.ntlm.versionMode="v2"
		device.logincred.user.set="1"
		device.logincred.user=""
		device.logincred.domain.set="1"
		device.logincred.domain=""
		device.logincred.extension.set="1"
		device.logincred.extension=""
		device.loginAltCred.user.set="1"
		device.loginAltCred.user=""
		device.loginAltCred.domain.set="1"
		device.loginAltCred.domain=""
		device.sec.TLS.OCSP.enabled.set="1"
		device.sec.TLS.OCSP.enabled="0"
		device.sec.TLS.FIPS.enabled.set="1"
		device.sec.TLS.FIPS.enabled="0"
		device.sec.TLS.protocol.dot1x.set="1"
		device.sec.TLS.protocol.dot1x="TLSv1_0"
		device.sec.TLS.protocol.syslog.set="1"
		device.sec.TLS.protocol.syslog="TLSv1_0"
		device.sec.TLS.protocol.prov.set="1"
		device.sec.TLS.protocol.prov="TLSv1_0"
		device.sec.TLS.profile.cipherSuiteDefault1.set="1"
		device.sec.TLS.profile.cipherSuiteDefault1="1"
		device.sec.TLS.profile.cipherSuite1.set="1"
		device.sec.TLS.profile.cipherSuite1=""
		device.sec.TLS.profile.caCertList1.set="1"
		device.sec.TLS.profile.caCertList1="All"
		device.sec.TLS.profile.deviceCert1.set="1"
		device.sec.TLS.profile.deviceCert1="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault2.set="1"
		device.sec.TLS.profile.cipherSuiteDefault2="1"
		device.sec.TLS.profile.cipherSuite2.set="1"
		device.sec.TLS.profile.cipherSuite2=""
		device.sec.TLS.profile.caCertList2.set="1"
		device.sec.TLS.profile.caCertList2="All"
		device.sec.TLS.profile.deviceCert2.set="1"
		device.sec.TLS.profile.deviceCert2="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault3.set="1"
		device.sec.TLS.profile.cipherSuiteDefault3="1"
		device.sec.TLS.profile.cipherSuite3.set="1"
		device.sec.TLS.profile.cipherSuite3=""
		device.sec.TLS.profile.caCertList3.set="1"
		device.sec.TLS.profile.caCertList3="Platform3"
		device.sec.TLS.profile.deviceCert3.set="1"
		device.sec.TLS.profile.deviceCert3="Platform3"
		device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
		device.sec.TLS.syslog.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.syslog.set="1"
		device.sec.TLS.profileSelection.syslog="PlatformProfile1"
		device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
		device.sec.TLS.prov.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.provisioning.set="1"
		device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.dot1x.set="1"
		device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
		device.sec.coreDumpEncryption.enabled.set="1"
		device.sec.coreDumpEncryption.enabled="1"
		device.syslog.serverName.set="1"
		device.syslog.serverName=""
		device.syslog.transport.set="1"
		device.syslog.transport="UDP"
		device.syslog.facility.set="1"
		device.syslog.facility="16"
		device.syslog.renderLevel.set="1"
		device.syslog.renderLevel="4"
		device.syslog.prependMac.set="1"
		device.syslog.prependMac="0"
		device.sntp.serverName.set="1"
		device.sntp.serverName="north-america.pool.ntp.org"
		device.sntp.gmtOffset.set="1"
		device.sntp.gmtOffset="0"
		device.sntp.gmtOffsetcityID.set="1"
		device.sntp.gmtOffsetcityID="0"
		device.dns.serverAddress.set="1"
		device.dns.serverAddress="1.1.1.1"
		device.dns.altSrvAddress.set="1"
		device.dns.altSrvAddress="0.0.0.0"
		device.dns.domain.set="1"
		device.dns.domain=""
		device.hostname.set="1"
		device.hostname=""
		device.em.power.set="1"
		device.em.power="1"
		device.prov.ztpEnabled.set="1"
		device.prov.ztpEnabled="0"
		device.prov.curlPartialFileError.enabled.set="1"
		device.prov.curlPartialFileError.enabled="0"
		device.prov.lyncDeviceUpdateEnabled.set="1"
		device.prov.lyncDeviceUpdateEnabled="1"
		device.prov.lyncDeviceUpdateUser.set="1"
		device.prov.lyncDeviceUpdateUser=""
		device.prov.lyncDeviceUpdateDomain.set="1"
		device.prov.lyncDeviceUpdateDomain=""
		device.prov.lyncDeviceUpdateExtension.set="1"
		device.prov.lyncDeviceUpdateExtension=""
		device.prov.lyncDeviceUpdateCredentialType.set="1"
		device.prov.lyncDeviceUpdateCredentialType="1"
		device.prov.msrDeviceUpdatePath.set="1"
		device.prov.msrDeviceUpdatePath=""
		device.wifi.enabled.set="1"
		device.wifi.enabled="0"
		device.wifi.dhcpEnabled.set="1"
		device.wifi.dhcpEnabled="1"
		device.wifi.ipAddress.set="1"
		device.wifi.ipAddress="0.0.0.0"
		device.wifi.subnetMask.set="1"
		device.wifi.subnetMask="255.0.0.0"
		device.wifi.ipGateway.set="1"
		device.wifi.ipGateway="0.0.0.0"
		device.wifi.ipStack.set="1"
		device.wifi.ipStack="V4Only"
		device.wifi.preferredNetwork.set="1"
		device.wifi.preferredNetwork="V6"
		device.wifi.ipv6AddrDisc.set="1"
		device.wifi.ipv6AddrDisc="DHCP"
		device.wifi.ipv6PrivacyExtension.set="1"
		device.wifi.ipv6PrivacyExtension="EUI64"
		device.wifi.ipv6Address.set="1"
		device.wifi.ipv6Address="::"
		device.wifi.ipv6ULAAddress.set="1"
		device.wifi.ipv6ULAAddress="::"
		device.wifi.ipv6LinkAddress.set="1"
		device.wifi.ipv6LinkAddress="::"
		device.wifi.ipv6Gateway.set="1"
		device.wifi.ipv6Gateway="::"
		device.wifi.ssid.set="1"
		device.wifi.ssid="SSID1"
		device.wifi.ccxMandatory.set="1"
		device.wifi.ccxMandatory="0"
		device.wifi.acMandatory.set="1"
		device.wifi.acMandatory="0"
		device.wifi.dot11n.enabled.set="1"
		device.wifi.dot11n.enabled="1"
		device.wifi.securityMode.set="1"
		device.wifi.securityMode="None"
		device.wifi.wep.authType.set="1"
		device.wifi.wep.authType="OpenSystem"
		device.wifi.wep.keyLength.set="1"
		device.wifi.wep.keyLength="40bit"
		device.wifi.wep.defaultKey.set="1"
		device.wifi.wep.defaultKey="1"
		device.wifi.wep.encryptionEnabled.set="1"
		device.wifi.wep.encryptionEnabled="1"
		device.wifi.psk.keyType.set="1"
		device.wifi.psk.keyType="1"
		device.wifi.wpa2Ent.method.set="1"
		device.wifi.wpa2Ent.method="EAP-PEAPv0-MSCHAPv2"
		device.wifi.wpa2Ent.user.set="1"
		device.wifi.wpa2Ent.user="PlcmSpIp"
		device.wifi.wpa2Ent.anonid.set="1"
		device.wifi.wpa2Ent.anonid="PlcmSpIp"
		device.wifi.wpa2Ent.caCert.name.set="1"
		device.wifi.wpa2Ent.caCert.name=""
		device.wifi.wpa2Ent.clientCert.name.set="1"
		device.wifi.wpa2Ent.clientCert.name=""
		device.wifi.wpa2Ent.eapFast.inBandProv.set="1"
		device.wifi.wpa2Ent.eapFast.inBandProv="0"
		device.wifi.wpa2Ent.roaming.set="1"
		device.wifi.wpa2Ent.roaming="OKC"
		device.wifi.radio.band2_4GHz.enable.set="1"
		device.wifi.radio.band2_4GHz.enable="1"
		device.wifi.radio.band5GHz.enable.set="1"
		device.wifi.radio.band5GHz.enable="1"
		device.wifi.country.set="1"
		device.wifi.country="XT"
		device.net.dot1x.enabled.set="1"
		device.net.dot1x.enabled="0"
		device.net.dot1x.method.set="1"
		device.net.dot1x.method="EAP-MD5"
		device.net.dot1x.identity.set="1"
		device.net.dot1x.identity=""
		device.net.dot1x.anonid.set="1"
		device.net.dot1x.anonid=""
		device.net.dot1x.eapFastInBandProv.set="1"
		device.net.dot1x.eapFastInBandProv="0"
		device.usbnet.enabled.set="1"
		device.usbnet.enabled="0"
		device.usbnet.ipAddress.set="1"
		device.usbnet.ipAddress="169.254.1.2"
		device.usbnet.subnetMask.set="1"
		device.usbnet.subnetMask="255.255.0.0"
		device.usbnet.ipGateway.set="1"
		device.usbnet.ipGateway="169.254.1.1"
		device.usbnet.ipStack.set="1"
		device.usbnet.ipStack="V4Only"
		device.usbnet.preferredNetwork.set="1"
		device.usbnet.preferredNetwork="V6"
		device.usbnet.ipv6AddrDisc.set="1"
		device.usbnet.ipv6AddrDisc="Static"
		device.usbnet.ipv6Address.set="1"
		device.usbnet.ipv6Address="::"
		device.usbnet.ipv6ULAAddress.set="1"
		device.usbnet.ipv6ULAAddress="::"
		device.usbnet.ipv6LinkAddress.set="1"
		device.usbnet.ipv6LinkAddress="::"
		device.usbnet.ipv6Gateway.set="1"
		device.usbnet.ipv6Gateway="::"
		device.usbnet.dhcpServerEnabled.set="1"
		device.usbnet.dhcpServerEnabled="1"
		device.ipv6.icmp.genDestUnreachable.set="1"
		device.ipv6.icmp.genDestUnreachable="1"
		device.ipv6.icmp.echoReplies.set="1"
		device.ipv6.icmp.echoReplies="1"
		device.ipv6.icmp.ignoreRedirect.set="1"
		device.ipv6.icmp.ignoreRedirect="1"
		device.ipv6.icmp.txRateLimiting.set="1"
		device.ipv6.icmp.txRateLimiting="1000"
		device.auxPort.enable.set="1"
		device.auxPort.enable="1"
		device.icmp.ipv4IcmpIgnoreRedirect.set="1"
		device.icmp.ipv4IcmpIgnoreRedirect="1"
		device.spProfile.set="1"
		device.spProfile="Default"
		device.mac.hide.set="1"
		device.mac.hide="0"
		device.firstBoot.enabled.set="1"
		device.firstBoot.enabled="0"
		device.serial.enable.set="1"
		device.serial.enable="1"
	/>
	<FACTORY_CONFIG
	/>
	<CONFIG_FILES
		device.baseProfile="ZoomRooms"
		device.baseProfile.set="1"
		device.prov.upgradeServer=""
		device.prov.upgradeServer.set="1"
		device.set="1"
		prov.polling.enabled="1"
		prov.polling.mode="random"
		prov.polling.period="86400"
		prov.polling.time="00:00"
		prov.polling.timeRandomEnd="06:00"
	/>
	<PHONE_LOCAL
	/>
	<CALL_SERVER
	/>
	<WEB
		tcpIpApp.sntp.olsonTimezoneID="America/Denver"
		upgrade.custom.server.url="https://trio.zoom.us"
		sec.TLS.customCaCert.3="-----BEGIN CERTIFICATE-----
MIIElDCCA3ygAwIBAgIQAf2j627KdciIQ4tyS8+8kTANBgkqhkiG9w0BAQsFADBh
MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
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2iDJ6m6K7hQGrn2iWZiIqBtvLfTyyRRfJs8sjX7tN8Cp1Tm5gr8ZDOo0rwAhaPit
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j6tJLp07kzQoH3jOlOrHvdPJbRzeXDLz
-----END CERTIFICATE-----"
	/>
</PHONE_BACKUP>

 

Message 12 of 17
Highlighted
Polycom Employee & Community Manager

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello @ChaseMmmhmmm ,

 

The unit is completely provisioned by Zoom so they need to check on their end. We cannot advise anything here.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 17
Frequent Advisor

Re: UC: 5.9.3.8724 & Zoom Room controller bug

I received this workaround from Zoom:

 

https://support.zoom.us/hc/en-us/articles/360043770412-Updating-your-Zoom-Rooms-to-version-5-0

 

Known issue: Poly Trio disconnects from Zoom Rooms

There is a known issue for Zoom Rooms Controller 5.0.0 running on Poly Trio that causes the controller to disconnect from the Zoom Rooms in some cases. This issue is fixed in Android Zoom Rooms Controller 5.0.2. Poly will release a firmware version containing the fix in late June. This issue only impacts the Poly Trio.

If you run into this issue before the Poly firmware is available:

  1. Sign in to Zoom web portal.
  2. In the navigation menu, click Room Management then Zoom Rooms.
  3. Click edit next to the Zoom Room's display name or location name.
  4. Click the Meeting tab and turn off the following meeting settings:
    • Upcoming meeting alert: Uncheck Show alert on the controller when not in a meeting.
    • Automatic start scheduled meetings
Message 14 of 17
Highlighted
Visitor

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Thanks! I've tried those workaround, but haven't seen any change. I'll wait for the new firmware and hope it works. 

Message 15 of 17
Highlighted
Frequent Advisor

Re: UC: 5.9.3.8724 & Zoom Room controller bug

You bet! Lately it hasn't been much of an issue but it started happening repeatedly on a single Trio. So I made Zoom's changes and if it continues I'll roll them back a version. 

Message 16 of 17
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Polycom Employee & Community Manager

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello jbass@srcinc  and @ChaseMmmhmmm ,

 

Without this being confirmed as described by Zoom we will just have to assume that the next planned Trio, planned for the end of this month (Subject to change), firmware would fix this.

 

The correct way would be opening a Zoom and/or Poly support ticket so we can verify.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 17 of 17