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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: UC: 5.9.3.8724 & Zoom Room controller bug
Create an account on the HP Community to personalize your profile and ask a question
06-04-2020 09:16 AM
Hello @ChaseMmmhmmm ,
A backup would tell us where the phone gets this value from.
Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-04-2020 11:45 AM
I'm not seeing anything notable here
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fig 5.9.3.8724 15-May-20 13:39 -->
<!-- Created 04-06-2020 09:14 -->
<PHONE_BACKUP>
<DEVICE_SETTINGS
device.set="1"
device.auth.localUserPassword.set="0"
device.pacfile.password.set="0"
device.net.dot1x.password.set="0"
device.wifi.wpa2Ent.password.set="0"
device.wifi.psk.key.set="0"
device.wifi.wep.key4.set="0"
device.wifi.wep.key3.set="0"
device.wifi.wep.key2.set="0"
device.wifi.wep.key1.set="0"
device.prov.lyncDeviceUpdatePin.set="0"
device.prov.lyncDeviceUpdatePassword.set="0"
device.auth.localAdvancedPassword.set="0"
device.auth.localAdminPassword.set="0"
device.loginAltCred.password.set="0"
device.logincred.pin.set="0"
device.logincred.password.set="0"
device.prov.password.set="0"
device.baseProfile.set="1"
device.baseProfile="ZoomRooms"
device.eulaAccepted.set="1"
device.eulaAccepted="1"
device.system.recoveryType.set="1"
device.system.recoveryType="FullRecovery"
device.system.mrPairMode.set="1"
device.system.mrPairMode="Hub"
device.passwordConfigured.set="1"
device.passwordConfigured="0"
device.showOOB.set="1"
device.showOOB="1"
device.prov.serverType.set="1"
device.prov.serverType="HTTPS"
device.dhcp.enabled.set="1"
device.dhcp.enabled="0"
device.net.enabled.set="1"
device.net.enabled="1"
device.net.ipAddress.set="1"
device.net.ipAddress="10.100.132.254"
device.net.subnetMask.set="1"
device.net.subnetMask="255.255.255.0"
device.net.IPgateway.set="1"
device.net.IPgateway="10.100.132.1"
device.net.ipStack.set="1"
device.net.ipStack="V4Only"
device.net.preferredNetwork.set="1"
device.net.preferredNetwork="V6"
device.net.ipv6AddrDisc.set="1"
device.net.ipv6AddrDisc="DHCP"
device.net.ipv6PrivacyExtension.set="1"
device.net.ipv6PrivacyExtension="EUI64"
device.net.ipv6Address.set="1"
device.net.ipv6Address="::"
device.net.ipv6ULAAddress.set="1"
device.net.ipv6ULAAddress="::"
device.net.ipv6LinkAddress.set="1"
device.net.ipv6LinkAddress="::"
device.net.ipv6Gateway.set="1"
device.net.ipv6Gateway="::"
device.net.vlanId.set="1"
device.net.vlanId=""
device.net.cdpEnabled.set="1"
device.net.cdpEnabled="1"
device.net.lldpEnabled.set="1"
device.net.lldpEnabled="1"
device.net.lldpCapabilitiesRequired.set="1"
device.net.lldpCapabilitiesRequired="1"
device.net.lldpFastStartCount.set="1"
device.net.lldpFastStartCount="5"
device.net.etherVlanFilter.set="1"
device.net.etherVlanFilter="0"
device.net.etherStormFilter.set="1"
device.net.etherStormFilter="1"
device.net.etherStormFilterPpsValue.set="1"
device.net.etherStormFilterPpsValue="38"
device.net.icmp.echoRepliesMask.set="1"
device.net.icmp.echoRepliesMask="1"
device.net.etherModeLAN.set="1"
device.net.etherModeLAN="Auto"
device.net.etherModePC.set="1"
device.net.etherModePC="Auto"
device.dhcp.dhcpVlanDiscUseOpt.set="1"
device.dhcp.dhcpVlanDiscUseOpt="Fixed"
device.dhcp.dhcpVlanDiscOpt.set="1"
device.dhcp.dhcpVlanDiscOpt="129"
device.dhcp.dhcpv6VlanDiscOpt.set="1"
device.dhcp.dhcpv6VlanDiscOpt="1"
device.dhcp.bootSrvUseOpt.set="1"
device.dhcp.bootSrvUseOpt="Static"
device.dhcp.bootSrvOpt.set="1"
device.dhcp.bootSrvOpt="160"
device.dhcp.bootSrvOptType.set="1"
device.dhcp.bootSrvOptType="String"
device.dhcp.option60Type.set="1"
device.dhcp.option60Type="ASCII"
device.prov.upgradeServer.set="1"
device.prov.upgradeServer=""
device.prov.serverName.set="1"
device.prov.serverName="trio.zoom.us"
device.prov.user.set="1"
device.prov.user=""
device.prov.redunAttemptLimit.set="1"
device.prov.redunAttemptLimit="3"
device.prov.redunInterAttemptDelay.set="1"
device.prov.redunInterAttemptDelay="1"
device.prov.maxRedunServers.set="1"
device.prov.maxRedunServers="8"
device.prov.AutoProvEnabled.set="1"
device.prov.AutoProvEnabled="0"
device.prov.networkEnvironment.set="1"
device.prov.networkEnvironment="1"
device.prov.tagSerialNo.set="1"
device.prov.tagSerialNo="0"
device.cma.mode.set="1"
device.cma.mode="Disabled"
device.cma.serverName.set="1"
device.cma.serverName=""
device.cma.disableTlsForDebug.set="1"
device.cma.disableTlsForDebug="0"
device.ntlm.versionMode.set="1"
device.ntlm.versionMode="v2"
device.logincred.user.set="1"
device.logincred.user=""
device.logincred.domain.set="1"
device.logincred.domain=""
device.logincred.extension.set="1"
device.logincred.extension=""
device.loginAltCred.user.set="1"
device.loginAltCred.user=""
device.loginAltCred.domain.set="1"
device.loginAltCred.domain=""
device.sec.TLS.OCSP.enabled.set="1"
device.sec.TLS.OCSP.enabled="0"
device.sec.TLS.FIPS.enabled.set="1"
device.sec.TLS.FIPS.enabled="0"
device.sec.TLS.protocol.dot1x.set="1"
device.sec.TLS.protocol.dot1x="TLSv1_0"
device.sec.TLS.protocol.syslog.set="1"
device.sec.TLS.protocol.syslog="TLSv1_0"
device.sec.TLS.protocol.prov.set="1"
device.sec.TLS.protocol.prov="TLSv1_0"
device.sec.TLS.profile.cipherSuiteDefault1.set="1"
device.sec.TLS.profile.cipherSuiteDefault1="1"
device.sec.TLS.profile.cipherSuite1.set="1"
device.sec.TLS.profile.cipherSuite1=""
device.sec.TLS.profile.caCertList1.set="1"
device.sec.TLS.profile.caCertList1="All"
device.sec.TLS.profile.deviceCert1.set="1"
device.sec.TLS.profile.deviceCert1="Builtin"
device.sec.TLS.profile.cipherSuiteDefault2.set="1"
device.sec.TLS.profile.cipherSuiteDefault2="1"
device.sec.TLS.profile.cipherSuite2.set="1"
device.sec.TLS.profile.cipherSuite2=""
device.sec.TLS.profile.caCertList2.set="1"
device.sec.TLS.profile.caCertList2="All"
device.sec.TLS.profile.deviceCert2.set="1"
device.sec.TLS.profile.deviceCert2="Builtin"
device.sec.TLS.profile.cipherSuiteDefault3.set="1"
device.sec.TLS.profile.cipherSuiteDefault3="1"
device.sec.TLS.profile.cipherSuite3.set="1"
device.sec.TLS.profile.cipherSuite3=""
device.sec.TLS.profile.caCertList3.set="1"
device.sec.TLS.profile.caCertList3="Platform3"
device.sec.TLS.profile.deviceCert3.set="1"
device.sec.TLS.profile.deviceCert3="Platform3"
device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
device.sec.TLS.syslog.strictCertCommonNameValidation="1"
device.sec.TLS.profileSelection.syslog.set="1"
device.sec.TLS.profileSelection.syslog="PlatformProfile1"
device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
device.sec.TLS.prov.strictCertCommonNameValidation="1"
device.sec.TLS.profileSelection.provisioning.set="1"
device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
device.sec.TLS.profileSelection.dot1x.set="1"
device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
device.sec.coreDumpEncryption.enabled.set="1"
device.sec.coreDumpEncryption.enabled="1"
device.syslog.serverName.set="1"
device.syslog.serverName=""
device.syslog.transport.set="1"
device.syslog.transport="UDP"
device.syslog.facility.set="1"
device.syslog.facility="16"
device.syslog.renderLevel.set="1"
device.syslog.renderLevel="4"
device.syslog.prependMac.set="1"
device.syslog.prependMac="0"
device.sntp.serverName.set="1"
device.sntp.serverName="north-america.pool.ntp.org"
device.sntp.gmtOffset.set="1"
device.sntp.gmtOffset="0"
device.sntp.gmtOffsetcityID.set="1"
device.sntp.gmtOffsetcityID="0"
device.dns.serverAddress.set="1"
device.dns.serverAddress="1.1.1.1"
device.dns.altSrvAddress.set="1"
device.dns.altSrvAddress="0.0.0.0"
device.dns.domain.set="1"
device.dns.domain=""
device.hostname.set="1"
device.hostname=""
device.em.power.set="1"
device.em.power="1"
device.prov.ztpEnabled.set="1"
device.prov.ztpEnabled="0"
device.prov.curlPartialFileError.enabled.set="1"
device.prov.curlPartialFileError.enabled="0"
device.prov.lyncDeviceUpdateEnabled.set="1"
device.prov.lyncDeviceUpdateEnabled="1"
device.prov.lyncDeviceUpdateUser.set="1"
device.prov.lyncDeviceUpdateUser=""
device.prov.lyncDeviceUpdateDomain.set="1"
device.prov.lyncDeviceUpdateDomain=""
device.prov.lyncDeviceUpdateExtension.set="1"
device.prov.lyncDeviceUpdateExtension=""
device.prov.lyncDeviceUpdateCredentialType.set="1"
device.prov.lyncDeviceUpdateCredentialType="1"
device.prov.msrDeviceUpdatePath.set="1"
device.prov.msrDeviceUpdatePath=""
device.wifi.enabled.set="1"
device.wifi.enabled="0"
device.wifi.dhcpEnabled.set="1"
device.wifi.dhcpEnabled="1"
device.wifi.ipAddress.set="1"
device.wifi.ipAddress="0.0.0.0"
device.wifi.subnetMask.set="1"
device.wifi.subnetMask="255.0.0.0"
device.wifi.ipGateway.set="1"
device.wifi.ipGateway="0.0.0.0"
device.wifi.ipStack.set="1"
device.wifi.ipStack="V4Only"
device.wifi.preferredNetwork.set="1"
device.wifi.preferredNetwork="V6"
device.wifi.ipv6AddrDisc.set="1"
device.wifi.ipv6AddrDisc="DHCP"
device.wifi.ipv6PrivacyExtension.set="1"
device.wifi.ipv6PrivacyExtension="EUI64"
device.wifi.ipv6Address.set="1"
device.wifi.ipv6Address="::"
device.wifi.ipv6ULAAddress.set="1"
device.wifi.ipv6ULAAddress="::"
device.wifi.ipv6LinkAddress.set="1"
device.wifi.ipv6LinkAddress="::"
device.wifi.ipv6Gateway.set="1"
device.wifi.ipv6Gateway="::"
device.wifi.ssid.set="1"
device.wifi.ssid="SSID1"
device.wifi.ccxMandatory.set="1"
device.wifi.ccxMandatory="0"
device.wifi.acMandatory.set="1"
device.wifi.acMandatory="0"
device.wifi.dot11n.enabled.set="1"
device.wifi.dot11n.enabled="1"
device.wifi.securityMode.set="1"
device.wifi.securityMode="None"
device.wifi.wep.authType.set="1"
device.wifi.wep.authType="OpenSystem"
device.wifi.wep.keyLength.set="1"
device.wifi.wep.keyLength="40bit"
device.wifi.wep.defaultKey.set="1"
device.wifi.wep.defaultKey="1"
device.wifi.wep.encryptionEnabled.set="1"
device.wifi.wep.encryptionEnabled="1"
device.wifi.psk.keyType.set="1"
device.wifi.psk.keyType="1"
device.wifi.wpa2Ent.method.set="1"
device.wifi.wpa2Ent.method="EAP-PEAPv0-MSCHAPv2"
device.wifi.wpa2Ent.user.set="1"
device.wifi.wpa2Ent.user="PlcmSpIp"
device.wifi.wpa2Ent.anonid.set="1"
device.wifi.wpa2Ent.anonid="PlcmSpIp"
device.wifi.wpa2Ent.caCert.name.set="1"
device.wifi.wpa2Ent.caCert.name=""
device.wifi.wpa2Ent.clientCert.name.set="1"
device.wifi.wpa2Ent.clientCert.name=""
device.wifi.wpa2Ent.eapFast.inBandProv.set="1"
device.wifi.wpa2Ent.eapFast.inBandProv="0"
device.wifi.wpa2Ent.roaming.set="1"
device.wifi.wpa2Ent.roaming="OKC"
device.wifi.radio.band2_4GHz.enable.set="1"
device.wifi.radio.band2_4GHz.enable="1"
device.wifi.radio.band5GHz.enable.set="1"
device.wifi.radio.band5GHz.enable="1"
device.wifi.country.set="1"
device.wifi.country="XT"
device.net.dot1x.enabled.set="1"
device.net.dot1x.enabled="0"
device.net.dot1x.method.set="1"
device.net.dot1x.method="EAP-MD5"
device.net.dot1x.identity.set="1"
device.net.dot1x.identity=""
device.net.dot1x.anonid.set="1"
device.net.dot1x.anonid=""
device.net.dot1x.eapFastInBandProv.set="1"
device.net.dot1x.eapFastInBandProv="0"
device.usbnet.enabled.set="1"
device.usbnet.enabled="0"
device.usbnet.ipAddress.set="1"
device.usbnet.ipAddress="169.254.1.2"
device.usbnet.subnetMask.set="1"
device.usbnet.subnetMask="255.255.0.0"
device.usbnet.ipGateway.set="1"
device.usbnet.ipGateway="169.254.1.1"
device.usbnet.ipStack.set="1"
device.usbnet.ipStack="V4Only"
device.usbnet.preferredNetwork.set="1"
device.usbnet.preferredNetwork="V6"
device.usbnet.ipv6AddrDisc.set="1"
device.usbnet.ipv6AddrDisc="Static"
device.usbnet.ipv6Address.set="1"
device.usbnet.ipv6Address="::"
device.usbnet.ipv6ULAAddress.set="1"
device.usbnet.ipv6ULAAddress="::"
device.usbnet.ipv6LinkAddress.set="1"
device.usbnet.ipv6LinkAddress="::"
device.usbnet.ipv6Gateway.set="1"
device.usbnet.ipv6Gateway="::"
device.usbnet.dhcpServerEnabled.set="1"
device.usbnet.dhcpServerEnabled="1"
device.ipv6.icmp.genDestUnreachable.set="1"
device.ipv6.icmp.genDestUnreachable="1"
device.ipv6.icmp.echoReplies.set="1"
device.ipv6.icmp.echoReplies="1"
device.ipv6.icmp.ignoreRedirect.set="1"
device.ipv6.icmp.ignoreRedirect="1"
device.ipv6.icmp.txRateLimiting.set="1"
device.ipv6.icmp.txRateLimiting="1000"
device.auxPort.enable.set="1"
device.auxPort.enable="1"
device.icmp.ipv4IcmpIgnoreRedirect.set="1"
device.icmp.ipv4IcmpIgnoreRedirect="1"
device.spProfile.set="1"
device.spProfile="Default"
device.mac.hide.set="1"
device.mac.hide="0"
device.firstBoot.enabled.set="1"
device.firstBoot.enabled="0"
device.serial.enable.set="1"
device.serial.enable="1"
/>
<FACTORY_CONFIG
/>
<CONFIG_FILES
device.baseProfile="ZoomRooms"
device.baseProfile.set="1"
device.prov.upgradeServer=""
device.prov.upgradeServer.set="1"
device.set="1"
prov.polling.enabled="1"
prov.polling.mode="random"
prov.polling.period="86400"
prov.polling.time="00:00"
prov.polling.timeRandomEnd="06:00"
/>
<PHONE_LOCAL
/>
<CALL_SERVER
/>
<WEB
tcpIpApp.sntp.olsonTimezoneID="America/Denver"
upgrade.custom.server.url="https://trio.zoom.us"
sec.TLS.customCaCert.3="-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----"
/>
</PHONE_BACKUP>
06-04-2020 12:22 PM
Hello @ChaseMmmhmmm ,
The unit is completely provisioned by Zoom so they need to check on their end. We cannot advise anything here.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-12-2020 11:02 AM
I received this workaround from Zoom:
https://support.zoom.us/hc/en-us/articles/360043770412-Updating-your-Zoom-Rooms-to-version-5-0
Known issue: Poly Trio disconnects from Zoom Rooms
There is a known issue for Zoom Rooms Controller 5.0.0 running on Poly Trio that causes the controller to disconnect from the Zoom Rooms in some cases. This issue is fixed in Android Zoom Rooms Controller 5.0.2. Poly will release a firmware version containing the fix in late June. This issue only impacts the Poly Trio.
If you run into this issue before the Poly firmware is available:
- Sign in to Zoom web portal.
- In the navigation menu, click Room Management then Zoom Rooms.
- Click edit next to the Zoom Room's display name or location name.
- Click the Meeting tab and turn off the following meeting settings:
- Upcoming meeting alert: Uncheck Show alert on the controller when not in a meeting.
- Automatic start scheduled meetings
06-12-2020 01:16 PM
Hello @jbass_srcinc and @ChaseMmmhmmm ,
Without this being confirmed as described by Zoom we will just have to assume that the next planned Trio, planned for the end of this month (Subject to change), firmware would fix this.
The correct way would be opening a Zoom and/or Poly support ticket so we can verify.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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