Plantronics + Polycom. Now together as Poly Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

UC: 5.9.3.8724 & Zoom Room controller bug

SOLVED
Go to solution
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎06-04-2020 08:16 AM
‎06-04-2020 08:16 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello @ChaseMmmhmmm ,

 

A backup would tell us where the phone gets this value from.

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 17
0 Kudos
Reply
ChaseMmmhmmm
Visitor
‎06-04-2020 10:45 AM
‎06-04-2020 10:45 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

I'm not seeing anything notable here

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Fig 5.9.3.8724 15-May-20 13:39 -->
<!-- Created 04-06-2020 09:14 -->
<PHONE_BACKUP>
	<DEVICE_SETTINGS
		device.set="1"
		device.auth.localUserPassword.set="0"
		device.pacfile.password.set="0"
		device.net.dot1x.password.set="0"
		device.wifi.wpa2Ent.password.set="0"
		device.wifi.psk.key.set="0"
		device.wifi.wep.key4.set="0"
		device.wifi.wep.key3.set="0"
		device.wifi.wep.key2.set="0"
		device.wifi.wep.key1.set="0"
		device.prov.lyncDeviceUpdatePin.set="0"
		device.prov.lyncDeviceUpdatePassword.set="0"
		device.auth.localAdvancedPassword.set="0"
		device.auth.localAdminPassword.set="0"
		device.loginAltCred.password.set="0"
		device.logincred.pin.set="0"
		device.logincred.password.set="0"
		device.prov.password.set="0"
		device.baseProfile.set="1"
		device.baseProfile="ZoomRooms"
		device.eulaAccepted.set="1"
		device.eulaAccepted="1"
		device.system.recoveryType.set="1"
		device.system.recoveryType="FullRecovery"
		device.system.mrPairMode.set="1"
		device.system.mrPairMode="Hub"
		device.passwordConfigured.set="1"
		device.passwordConfigured="0"
		device.showOOB.set="1"
		device.showOOB="1"
		device.prov.serverType.set="1"
		device.prov.serverType="HTTPS"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="0"
		device.net.enabled.set="1"
		device.net.enabled="1"
		device.net.ipAddress.set="1"
		device.net.ipAddress="10.100.132.254"
		device.net.subnetMask.set="1"
		device.net.subnetMask="255.255.255.0"
		device.net.IPgateway.set="1"
		device.net.IPgateway="10.100.132.1"
		device.net.ipStack.set="1"
		device.net.ipStack="V4Only"
		device.net.preferredNetwork.set="1"
		device.net.preferredNetwork="V6"
		device.net.ipv6AddrDisc.set="1"
		device.net.ipv6AddrDisc="DHCP"
		device.net.ipv6PrivacyExtension.set="1"
		device.net.ipv6PrivacyExtension="EUI64"
		device.net.ipv6Address.set="1"
		device.net.ipv6Address="::"
		device.net.ipv6ULAAddress.set="1"
		device.net.ipv6ULAAddress="::"
		device.net.ipv6LinkAddress.set="1"
		device.net.ipv6LinkAddress="::"
		device.net.ipv6Gateway.set="1"
		device.net.ipv6Gateway="::"
		device.net.vlanId.set="1"
		device.net.vlanId=""
		device.net.cdpEnabled.set="1"
		device.net.cdpEnabled="1"
		device.net.lldpEnabled.set="1"
		device.net.lldpEnabled="1"
		device.net.lldpCapabilitiesRequired.set="1"
		device.net.lldpCapabilitiesRequired="1"
		device.net.lldpFastStartCount.set="1"
		device.net.lldpFastStartCount="5"
		device.net.etherVlanFilter.set="1"
		device.net.etherVlanFilter="0"
		device.net.etherStormFilter.set="1"
		device.net.etherStormFilter="1"
		device.net.etherStormFilterPpsValue.set="1"
		device.net.etherStormFilterPpsValue="38"
		device.net.icmp.echoRepliesMask.set="1"
		device.net.icmp.echoRepliesMask="1"
		device.net.etherModeLAN.set="1"
		device.net.etherModeLAN="Auto"
		device.net.etherModePC.set="1"
		device.net.etherModePC="Auto"
		device.dhcp.dhcpVlanDiscUseOpt.set="1"
		device.dhcp.dhcpVlanDiscUseOpt="Fixed"
		device.dhcp.dhcpVlanDiscOpt.set="1"
		device.dhcp.dhcpVlanDiscOpt="129"
		device.dhcp.dhcpv6VlanDiscOpt.set="1"
		device.dhcp.dhcpv6VlanDiscOpt="1"
		device.dhcp.bootSrvUseOpt.set="1"
		device.dhcp.bootSrvUseOpt="Static"
		device.dhcp.bootSrvOpt.set="1"
		device.dhcp.bootSrvOpt="160"
		device.dhcp.bootSrvOptType.set="1"
		device.dhcp.bootSrvOptType="String"
		device.dhcp.option60Type.set="1"
		device.dhcp.option60Type="ASCII"
		device.prov.upgradeServer.set="1"
		device.prov.upgradeServer=""
		device.prov.serverName.set="1"
		device.prov.serverName="trio.zoom.us"
		device.prov.user.set="1"
		device.prov.user=""
		device.prov.redunAttemptLimit.set="1"
		device.prov.redunAttemptLimit="3"
		device.prov.redunInterAttemptDelay.set="1"
		device.prov.redunInterAttemptDelay="1"
		device.prov.maxRedunServers.set="1"
		device.prov.maxRedunServers="8"
		device.prov.AutoProvEnabled.set="1"
		device.prov.AutoProvEnabled="0"
		device.prov.networkEnvironment.set="1"
		device.prov.networkEnvironment="1"
		device.prov.tagSerialNo.set="1"
		device.prov.tagSerialNo="0"
		device.cma.mode.set="1"
		device.cma.mode="Disabled"
		device.cma.serverName.set="1"
		device.cma.serverName=""
		device.cma.disableTlsForDebug.set="1"
		device.cma.disableTlsForDebug="0"
		device.ntlm.versionMode.set="1"
		device.ntlm.versionMode="v2"
		device.logincred.user.set="1"
		device.logincred.user=""
		device.logincred.domain.set="1"
		device.logincred.domain=""
		device.logincred.extension.set="1"
		device.logincred.extension=""
		device.loginAltCred.user.set="1"
		device.loginAltCred.user=""
		device.loginAltCred.domain.set="1"
		device.loginAltCred.domain=""
		device.sec.TLS.OCSP.enabled.set="1"
		device.sec.TLS.OCSP.enabled="0"
		device.sec.TLS.FIPS.enabled.set="1"
		device.sec.TLS.FIPS.enabled="0"
		device.sec.TLS.protocol.dot1x.set="1"
		device.sec.TLS.protocol.dot1x="TLSv1_0"
		device.sec.TLS.protocol.syslog.set="1"
		device.sec.TLS.protocol.syslog="TLSv1_0"
		device.sec.TLS.protocol.prov.set="1"
		device.sec.TLS.protocol.prov="TLSv1_0"
		device.sec.TLS.profile.cipherSuiteDefault1.set="1"
		device.sec.TLS.profile.cipherSuiteDefault1="1"
		device.sec.TLS.profile.cipherSuite1.set="1"
		device.sec.TLS.profile.cipherSuite1=""
		device.sec.TLS.profile.caCertList1.set="1"
		device.sec.TLS.profile.caCertList1="All"
		device.sec.TLS.profile.deviceCert1.set="1"
		device.sec.TLS.profile.deviceCert1="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault2.set="1"
		device.sec.TLS.profile.cipherSuiteDefault2="1"
		device.sec.TLS.profile.cipherSuite2.set="1"
		device.sec.TLS.profile.cipherSuite2=""
		device.sec.TLS.profile.caCertList2.set="1"
		device.sec.TLS.profile.caCertList2="All"
		device.sec.TLS.profile.deviceCert2.set="1"
		device.sec.TLS.profile.deviceCert2="Builtin"
		device.sec.TLS.profile.cipherSuiteDefault3.set="1"
		device.sec.TLS.profile.cipherSuiteDefault3="1"
		device.sec.TLS.profile.cipherSuite3.set="1"
		device.sec.TLS.profile.cipherSuite3=""
		device.sec.TLS.profile.caCertList3.set="1"
		device.sec.TLS.profile.caCertList3="Platform3"
		device.sec.TLS.profile.deviceCert3.set="1"
		device.sec.TLS.profile.deviceCert3="Platform3"
		device.sec.TLS.syslog.strictCertCommonNameValidation.set="1"
		device.sec.TLS.syslog.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.syslog.set="1"
		device.sec.TLS.profileSelection.syslog="PlatformProfile1"
		device.sec.TLS.prov.strictCertCommonNameValidation.set="1"
		device.sec.TLS.prov.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.provisioning.set="1"
		device.sec.TLS.profileSelection.provisioning="PlatformProfile1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation.set="1"
		device.sec.TLS.dot1x.strictCertCommonNameValidation="1"
		device.sec.TLS.profileSelection.dot1x.set="1"
		device.sec.TLS.profileSelection.dot1x="PlatformProfile1"
		device.sec.coreDumpEncryption.enabled.set="1"
		device.sec.coreDumpEncryption.enabled="1"
		device.syslog.serverName.set="1"
		device.syslog.serverName=""
		device.syslog.transport.set="1"
		device.syslog.transport="UDP"
		device.syslog.facility.set="1"
		device.syslog.facility="16"
		device.syslog.renderLevel.set="1"
		device.syslog.renderLevel="4"
		device.syslog.prependMac.set="1"
		device.syslog.prependMac="0"
		device.sntp.serverName.set="1"
		device.sntp.serverName="north-america.pool.ntp.org"
		device.sntp.gmtOffset.set="1"
		device.sntp.gmtOffset="0"
		device.sntp.gmtOffsetcityID.set="1"
		device.sntp.gmtOffsetcityID="0"
		device.dns.serverAddress.set="1"
		device.dns.serverAddress="1.1.1.1"
		device.dns.altSrvAddress.set="1"
		device.dns.altSrvAddress="0.0.0.0"
		device.dns.domain.set="1"
		device.dns.domain=""
		device.hostname.set="1"
		device.hostname=""
		device.em.power.set="1"
		device.em.power="1"
		device.prov.ztpEnabled.set="1"
		device.prov.ztpEnabled="0"
		device.prov.curlPartialFileError.enabled.set="1"
		device.prov.curlPartialFileError.enabled="0"
		device.prov.lyncDeviceUpdateEnabled.set="1"
		device.prov.lyncDeviceUpdateEnabled="1"
		device.prov.lyncDeviceUpdateUser.set="1"
		device.prov.lyncDeviceUpdateUser=""
		device.prov.lyncDeviceUpdateDomain.set="1"
		device.prov.lyncDeviceUpdateDomain=""
		device.prov.lyncDeviceUpdateExtension.set="1"
		device.prov.lyncDeviceUpdateExtension=""
		device.prov.lyncDeviceUpdateCredentialType.set="1"
		device.prov.lyncDeviceUpdateCredentialType="1"
		device.prov.msrDeviceUpdatePath.set="1"
		device.prov.msrDeviceUpdatePath=""
		device.wifi.enabled.set="1"
		device.wifi.enabled="0"
		device.wifi.dhcpEnabled.set="1"
		device.wifi.dhcpEnabled="1"
		device.wifi.ipAddress.set="1"
		device.wifi.ipAddress="0.0.0.0"
		device.wifi.subnetMask.set="1"
		device.wifi.subnetMask="255.0.0.0"
		device.wifi.ipGateway.set="1"
		device.wifi.ipGateway="0.0.0.0"
		device.wifi.ipStack.set="1"
		device.wifi.ipStack="V4Only"
		device.wifi.preferredNetwork.set="1"
		device.wifi.preferredNetwork="V6"
		device.wifi.ipv6AddrDisc.set="1"
		device.wifi.ipv6AddrDisc="DHCP"
		device.wifi.ipv6PrivacyExtension.set="1"
		device.wifi.ipv6PrivacyExtension="EUI64"
		device.wifi.ipv6Address.set="1"
		device.wifi.ipv6Address="::"
		device.wifi.ipv6ULAAddress.set="1"
		device.wifi.ipv6ULAAddress="::"
		device.wifi.ipv6LinkAddress.set="1"
		device.wifi.ipv6LinkAddress="::"
		device.wifi.ipv6Gateway.set="1"
		device.wifi.ipv6Gateway="::"
		device.wifi.ssid.set="1"
		device.wifi.ssid="SSID1"
		device.wifi.ccxMandatory.set="1"
		device.wifi.ccxMandatory="0"
		device.wifi.acMandatory.set="1"
		device.wifi.acMandatory="0"
		device.wifi.dot11n.enabled.set="1"
		device.wifi.dot11n.enabled="1"
		device.wifi.securityMode.set="1"
		device.wifi.securityMode="None"
		device.wifi.wep.authType.set="1"
		device.wifi.wep.authType="OpenSystem"
		device.wifi.wep.keyLength.set="1"
		device.wifi.wep.keyLength="40bit"
		device.wifi.wep.defaultKey.set="1"
		device.wifi.wep.defaultKey="1"
		device.wifi.wep.encryptionEnabled.set="1"
		device.wifi.wep.encryptionEnabled="1"
		device.wifi.psk.keyType.set="1"
		device.wifi.psk.keyType="1"
		device.wifi.wpa2Ent.method.set="1"
		device.wifi.wpa2Ent.method="EAP-PEAPv0-MSCHAPv2"
		device.wifi.wpa2Ent.user.set="1"
		device.wifi.wpa2Ent.user="PlcmSpIp"
		device.wifi.wpa2Ent.anonid.set="1"
		device.wifi.wpa2Ent.anonid="PlcmSpIp"
		device.wifi.wpa2Ent.caCert.name.set="1"
		device.wifi.wpa2Ent.caCert.name=""
		device.wifi.wpa2Ent.clientCert.name.set="1"
		device.wifi.wpa2Ent.clientCert.name=""
		device.wifi.wpa2Ent.eapFast.inBandProv.set="1"
		device.wifi.wpa2Ent.eapFast.inBandProv="0"
		device.wifi.wpa2Ent.roaming.set="1"
		device.wifi.wpa2Ent.roaming="OKC"
		device.wifi.radio.band2_4GHz.enable.set="1"
		device.wifi.radio.band2_4GHz.enable="1"
		device.wifi.radio.band5GHz.enable.set="1"
		device.wifi.radio.band5GHz.enable="1"
		device.wifi.country.set="1"
		device.wifi.country="XT"
		device.net.dot1x.enabled.set="1"
		device.net.dot1x.enabled="0"
		device.net.dot1x.method.set="1"
		device.net.dot1x.method="EAP-MD5"
		device.net.dot1x.identity.set="1"
		device.net.dot1x.identity=""
		device.net.dot1x.anonid.set="1"
		device.net.dot1x.anonid=""
		device.net.dot1x.eapFastInBandProv.set="1"
		device.net.dot1x.eapFastInBandProv="0"
		device.usbnet.enabled.set="1"
		device.usbnet.enabled="0"
		device.usbnet.ipAddress.set="1"
		device.usbnet.ipAddress="169.254.1.2"
		device.usbnet.subnetMask.set="1"
		device.usbnet.subnetMask="255.255.0.0"
		device.usbnet.ipGateway.set="1"
		device.usbnet.ipGateway="169.254.1.1"
		device.usbnet.ipStack.set="1"
		device.usbnet.ipStack="V4Only"
		device.usbnet.preferredNetwork.set="1"
		device.usbnet.preferredNetwork="V6"
		device.usbnet.ipv6AddrDisc.set="1"
		device.usbnet.ipv6AddrDisc="Static"
		device.usbnet.ipv6Address.set="1"
		device.usbnet.ipv6Address="::"
		device.usbnet.ipv6ULAAddress.set="1"
		device.usbnet.ipv6ULAAddress="::"
		device.usbnet.ipv6LinkAddress.set="1"
		device.usbnet.ipv6LinkAddress="::"
		device.usbnet.ipv6Gateway.set="1"
		device.usbnet.ipv6Gateway="::"
		device.usbnet.dhcpServerEnabled.set="1"
		device.usbnet.dhcpServerEnabled="1"
		device.ipv6.icmp.genDestUnreachable.set="1"
		device.ipv6.icmp.genDestUnreachable="1"
		device.ipv6.icmp.echoReplies.set="1"
		device.ipv6.icmp.echoReplies="1"
		device.ipv6.icmp.ignoreRedirect.set="1"
		device.ipv6.icmp.ignoreRedirect="1"
		device.ipv6.icmp.txRateLimiting.set="1"
		device.ipv6.icmp.txRateLimiting="1000"
		device.auxPort.enable.set="1"
		device.auxPort.enable="1"
		device.icmp.ipv4IcmpIgnoreRedirect.set="1"
		device.icmp.ipv4IcmpIgnoreRedirect="1"
		device.spProfile.set="1"
		device.spProfile="Default"
		device.mac.hide.set="1"
		device.mac.hide="0"
		device.firstBoot.enabled.set="1"
		device.firstBoot.enabled="0"
		device.serial.enable.set="1"
		device.serial.enable="1"
	/>
	<FACTORY_CONFIG
	/>
	<CONFIG_FILES
		device.baseProfile="ZoomRooms"
		device.baseProfile.set="1"
		device.prov.upgradeServer=""
		device.prov.upgradeServer.set="1"
		device.set="1"
		prov.polling.enabled="1"
		prov.polling.mode="random"
		prov.polling.period="86400"
		prov.polling.time="00:00"
		prov.polling.timeRandomEnd="06:00"
	/>
	<PHONE_LOCAL
	/>
	<CALL_SERVER
	/>
	<WEB
		tcpIpApp.sntp.olsonTimezoneID="America/Denver"
		upgrade.custom.server.url="https://trio.zoom.us"
		sec.TLS.customCaCert.3="-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----"
	/>
</PHONE_BACKUP>

 

Message 12 of 17
0 Kudos
Reply
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎06-04-2020 11:22 AM
‎06-04-2020 11:22 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello @ChaseMmmhmmm ,

 

The unit is completely provisioned by Zoom so they need to check on their end. We cannot advise anything here.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 17
0 Kudos
Reply
jbass@srcinc
Valued Contributor
‎06-12-2020 10:02 AM
‎06-12-2020 10:02 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

I received this workaround from Zoom:

 

https://support.zoom.us/hc/en-us/articles/360043770412-Updating-your-Zoom-Rooms-to-version-5-0

 

Known issue: Poly Trio disconnects from Zoom Rooms

There is a known issue for Zoom Rooms Controller 5.0.0 running on Poly Trio that causes the controller to disconnect from the Zoom Rooms in some cases. This issue is fixed in Android Zoom Rooms Controller 5.0.2. Poly will release a firmware version containing the fix in late June. This issue only impacts the Poly Trio.

If you run into this issue before the Poly firmware is available:

  1. Sign in to Zoom web portal.
  2. In the navigation menu, click Room Management then Zoom Rooms.
  3. Click edit next to the Zoom Room's display name or location name.
  4. Click the Meeting tab and turn off the following meeting settings:
    • Upcoming meeting alert: Uncheck Show alert on the controller when not in a meeting.
    • Automatic start scheduled meetings
Message 14 of 17
0 Kudos
Reply
ChaseMmmhmmm
Visitor
‎06-12-2020 10:44 AM
‎06-12-2020 10:44 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Thanks! I've tried those workaround, but haven't seen any change. I'll wait for the new firmware and hope it works. 

Message 15 of 17
0 Kudos
Reply
jbass@srcinc
Valued Contributor
‎06-12-2020 11:17 AM
‎06-12-2020 11:17 AM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

You bet! Lately it hasn't been much of an issue but it started happening repeatedly on a single Trio. So I made Zoom's changes and if it continues I'll roll them back a version. 

Message 16 of 17
0 Kudos
Reply
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎06-12-2020 12:16 PM
‎06-12-2020 12:16 PM

Re: UC: 5.9.3.8724 & Zoom Room controller bug

Hello jbass@srcinc  and @ChaseMmmhmmm ,

 

Without this being confirmed as described by Zoom we will just have to assume that the next planned Trio, planned for the end of this month (Subject to change), firmware would fix this.

 

The correct way would be opening a Zoom and/or Poly support ticket so we can verify.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 17 of 17
0 Kudos
Reply