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UC Software 4.1.3 on VVX 500 and 600

SOLVED
jaikens
Advisor

UC Software 4.1.3 on VVX 500 and 600

We were running UC Software 4.0.2.B, and using the sofkey configuration below.  This effectively moved the DND button to the far right of the screen, because we had numerous customers who were pressing DND by accident.  We just inserted blank soft keys between the Forward key and DND.  After upgrading to UC Software 4.1.3 a second DND softkey shows up immediately after the Forward key.  I have been unable to remove this DND button.  I have tried removing it in the config file, and in the Web interface by checking "Disable default soft keys" for both Polycom VVX 500 and 600 devices.  I can remove "New Call" and "Forward" in using either method, but I cannot remove "DND".  Is this a bug, my lack of knowledge or was it intended to be this way in the new release?

 

***EDIT***

Also, I tested this with a basic config, and 4.0.2.B does not insert a DND unless you specify.  Whereas 4.1.3 does insert a DND key automatically.  So, I guessing it was intended to be non-removable, or it is a bug.  

 

<softkey
softkey.feature.forward="1"
softkey.feature.newcall="1"
softkey.1.enable="1"
softkey.1.label=""
softkey.1.use.idle="1"
softkey.2.enable="1"
softkey.2.label=""
softkey.2.use.idle="1"
softkey.3.enable="1"
softkey.3.label="DND"
softkey.3.action="$FDoNotDisturb$"
softkey.3.use.idle="1"
/>

 

Thanks,

JAikens

 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
jaikens
Advisor

Re: UC Software 4.1.3 on VVX 500 and 600

If you are running 4.1.3 and have this issue, you can insert a blank key to move the DND key to the right.  Which will place the blank soft key under the end call key, and avoid the original problem.  Enable enhanced feature keys, under feature.  Then, add a customer softkey as shown below.

 

<feature>
<feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"/>
</feature>

 

<softkey
softkey.1.enable="1"
softkey.1.label=""
softkey.1.use.idle="1"
softkey.1.insert="2"  This will place a blank key between the New Call and DND keys
/>

 

 

or 

 

<softkey
softkey.1.enable="1"
softkey.1.label=""
softkey.1.use.idle="1"
softkey.1.precede="1"  This will place a blank key in front of the New Call key

/>

 

 

NOTE: You could also assign a function to this key, shuch as: Directory or Recent calls.  This way it is useful.

View solution in original post

Message 4 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC Software 4.1.3 on VVX 500 and 600

Hello ,

welcome to the Polycom Community.

This rings a bell in 4.1.3 but you should go ahead and raise this via your Polycom reseller in order to track this and verify.

 

The Polycom reference for your reseller is VESC-2173 and should be enough information for our Call centre agents.

 

Please export your configuration and also attach your log files.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
api_cjohnson
Advisor

Re: UC Software 4.1.3 on VVX 500 and 600

Has this issue been resolved or are you unable to remove the button.

Message 3 of 7
jaikens
Advisor

Re: UC Software 4.1.3 on VVX 500 and 600

If you are running 4.1.3 and have this issue, you can insert a blank key to move the DND key to the right.  Which will place the blank soft key under the end call key, and avoid the original problem.  Enable enhanced feature keys, under feature.  Then, add a customer softkey as shown below.

 

<feature>
<feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"/>
</feature>

 

<softkey
softkey.1.enable="1"
softkey.1.label=""
softkey.1.use.idle="1"
softkey.1.insert="2"  This will place a blank key between the New Call and DND keys
/>

 

 

or 

 

<softkey
softkey.1.enable="1"
softkey.1.label=""
softkey.1.use.idle="1"
softkey.1.precede="1"  This will place a blank key in front of the New Call key

/>

 

 

NOTE: You could also assign a function to this key, shuch as: Directory or Recent calls.  This way it is useful.

View solution in original post

Message 4 of 7
giant
Occasional Contributor

Re: UC Software 4.1.3 on VVX 500 and 600

Hi jaikens,

 

could you please show an example how to assign the functions Recent calls, Favorites, Directory to a softkey?

 

That would be great, thanks a lot !!!

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: UC Software 4.1.3 on VVX 500 and 600

Hello giant,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
jaikens
Advisor

Re: UC Software 4.1.3 on VVX 500 and 600

<!-- Features - Generic -->

<feature>

        <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"/>      <!—This must be enabled 

</feature>

 

<!—This adds a softkey in front of the default softkeys, assigns it the action that brings up recent calls, and lables it Recent.

<softkey

softkey.1.action="$FCallList$"      <!--Sets the action to pull recent call list

softkey.1.enable="1"

softkey.1.label="Recent"

softkey.1.precede="1"             <!--Place it in front of all current buttons

softkey.1.use.idle="1"           <!--Place this new button on the idle screen

/>

Message 7 of 7