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UC SoundPoint IP 335 Error Internet Calls

Occasional Contributor

UC SoundPoint IP 335 Error Internet Calls

Hi all I have the following case and I hope you can help me

 

Scenario:

- Lync Server 2013 CU1

- EndPoints: Lync Client, Polycom IP 335 with UC Software 4_1_0_Rev_I

 

Problem:

- When a Lync Client make a call from internet to a Polycom IP 335 on the internal network audio not establish.

- When a Lync Client make a call from internet to a Lync client on the internal network everything works fine.

 

The problem only occurs with SoundPoints IP 335

 

The log in IP 335 indicate:

 

0521003907|net |4|03|rtosNetwork: netwTask() - recvfrom err: 0 len=0.
0521003914|net |4|03|rtosNetwork: netwTask() - Can't find associated CCB.

0521003917|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.

 

Thank you very much for your help

 

Francisco

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: UC SoundPoint IP 335 Error Internet Calls

Hello Francisco,

welcome to the Polycom Community.

  • You are stating that this only happens with the SPIP335, do you have any other Polycom End Points?
  • How did you configure the phone ?
    Are you using the Base Profile or are you using configuration files?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: UC SoundPoint IP 335 Error Internet Calls

1. We polycom cx700 and cx3000 equipment and do not have this problem. Only SoundPoint IP 335 have the problem.

2. The Phones configured with configuration files.(file attached to this post).

3. Calls in the internal network works fine the problem its only when IP 335 comunicates with Lync Clients on internet. 

 

Thanks

 

Francisco

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: UC SoundPoint IP 335 Error Internet Calls

Hello Francisco,

 

.The CX range cannot be compared as they are actually running an embeded Microsoft CE operating syste,.

 

Not knowing how or what you have configured on the Phone I would ask you to factory default a phone and follow the Admin and / or Polycom Lync Provisioning Guide and utilize the base profile option instead.

 

The phone will require to be receiving a valid certificate via the DHCP 43 option in order for this to work.

 

For more details or support please work with your Polycom reseller and / or Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4