Solved: UC Update 5.9.5.2962 failing

jbass@srcinc · ‎10-08-2020

Attempting to upgrade the UC software on a Trio C60 from 5.9.52831 to 5.9.5.2962 via Poly Hosted Server but it is failing.

Settings - Status - Platform - Software Upgrade Status - Check Now fails as well.

Thanks

SteffenBaierUK · ‎10-08-2020

Hello James,

as stated there should not be any other software and that may be the issue. Our web Team may have been trigger happy but the release is not finished yet so the latest is 2831 as stated.

Steffen

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎10-08-2020

Hello James,

there should not be any other software released at present other then 5.9.5.2831 for the C60.

We are due to release UC Software 5.9.5 Rev AB tomorrow or Monday latest.

If there still is an issue:

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Poly hosted server" error message or able to download list but unable to upgrade/downgrade?

Resolution: Please ensure your firewall allows outbound network traffic as shown => here <=

Best regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

jbass@srcinc · ‎10-08-2020

Hi Steffen,

5.9.5.2962 appears on the drop down list in the C60's web configurator. My original post has a screenshot attached.

Thanks,

James

SteffenBaierUK · ‎10-08-2020

Hello James,

as stated there should not be any other software and that may be the issue. Our web Team may have been trigger happy but the release is not finished yet so the latest is 2831 as stated.

Steffen

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

UC Update 5.9.5.2962 failing

UC Update 5.9.5.2962 failing

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