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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

On page 87 of the most recent UC documentation is states:

 

You can change the default password using any of the following methods:
• The popup prompt when the phone first registers
• Phone menu
• Web Configuration Utility
• Use the parameter reg.1.auth.password in the template configuration file

 

It this last bullet point correct? I thought reg.1.auth.password  was the password used to authenticate with the SIP and not the phones local admin password.

3 REPLIES 3
HP Recommended

Hello @neveunc,

 

welcome back to the Polycom Community.
From the FAQ:

 

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

The two FAQ posts outline the correct settings for the password for the phone and the password for the SIP account.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Since the first three items in the bulleted list refer to the phone's administrator password and the fourth to an unrelated SIP line password, I can only conclude that the documentation is in error since reg.1.auth.password has nothing to do with the administrators password.

HP Recommended

Hello @neveunc,

 

I am unsure what makes you believe that this paragraph is referring to the Admin Password protecting the menu's.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.