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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Anyone have an idea of how to resolve an issue with the IP Soundstation 5000 inserting SIP:  before a SIPS: in the record route of the signalling, which causes the handset to be unable to answer the call. Avaya have stated it's because the UC software is not RFC compliant for ignoring SIPS if it doesn't support  it.  so we currently have  conference phones that are unable to answer inbound calls but can make outbound calls.

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Hello @Bonesdasilva,

welcome to the Polycom Community.

I added:

 

Feb 26, 2018 QuestionUnable to answer or make call using Avaya Session Manager 7.x or later using Polycom phones?

Resolution: Please check => here <=

 

At present there is no fix for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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