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UC sw 4.013 and Avaya Session manager 7.1 'SIPS' unsupported and unable to answer calls

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Occasional Visitor

UC sw 4.013 and Avaya Session manager 7.1 'SIPS' unsupported and unable to answer calls

Anyone have an idea of how to resolve an issue with the IP Soundstation 5000 inserting SIP:  before a SIPS: in the record route of the signalling, which causes the handset to be unable to answer the call. Avaya have stated it's because the UC software is not RFC compliant for ignoring SIPS if it doesn't support  it.  so we currently have  conference phones that are unable to answer inbound calls but can make outbound calls.

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Polycom Employee & Community Manager

Re: UC sw 4.013 and Avaya Session manager 7.1 'SIPS' unsupported and unable to answer calls

Hello @Bonesdasilva,

welcome to the Polycom Community.

I added:

 

Feb 26, 2018 QuestionUnable to answer or make call using Avaya Session Manager 7.x or later using Polycom phones?

Resolution: Please check => here <=

 

At present there is no fix for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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