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UCS 3.3.0 sntp

SOLVED
SSY
Occasional Visitor

UCS 3.3.0 sntp

I recently installed UCS 3.3.0 and have not had much luck. I used the CFCUtility but I am not having luck getting the new config files working like the single sip.cfg used to work. I got one phone working fairly well but could never get the GMT offset to work. In fact I had to put the sntp setting directly in the phone via the web interface. i.e. i couldn't get it to pull from the site.cfg file. I am doing something fundamentally wrong and I have never had this much trouble. How can I get some help?

Message 1 of 7
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 3.3.0 sntp

Hello,

 

yet again I can only highlight the log files.

 

You can see within the log file what files are loaded.

 

These templates in the \config folders are only examples separated into different sections and are not automatically loaded !

 

Only files specified in the 000000000000.cfg or <mac>.cfg are loaded.

 

Did the change made via the Gui or Web interface trigger the phone to uploaded the -web.cfg or -phone.cfg files?

 

The FAQ describes this and the usage of the cfc tool so you could just convert your old files instead of manually creating new ones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 3.3.0 sntp

Hello SSY,

 

welcome to the Polycom Community.

 

Usually the log should contain any errors so the best thing to do is check the log.

 

In addition any changes made via the Web Interface and/or GUI are uploaded to the Provisioning Server.

 

You can just check the <mac>-phone.cfg and/or <mac>-web.cfg (depending on the SW Version) and see the format of the parameters.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
SSY
Occasional Visitor

Re: UCS 3.3.0 sntp

Thank you. There were not a lot of errors in the log. I did get the phones connecting to the pbx no problem it was just getting all the settings to automatically pull into the polycom.

 

With the previous version I was able to set up sip.cfg adn all our phones would pull in the basic settings:

  1. digitmap
  2. sntp and offset
  3. server address and port
  4. background image

I like your idea of using <mac>-web.cfg to find the parameters that need to go into the other <x>.cfg files.

Can you tell me for 1-4 above which cfg file sw version 3.3.3 needs the parameters in? I tried looking at <mac>-web.cfg  and then searcing in each example cfg provided in the software in the config folder. But it just didn't seem to work.

 

Also can you give me some pointers on why in version 3.3.3 the sntp is not offsetting for me? I tried this setting in the site.cfg:

<tcpIpApp.sntp tcpIpApp.sntp.address="pool.ntp.org" tcpIpApp.sntp.gmtOffset="-21600" tcpIpApp.sntp.resyncPeriod="86400">

I also tried setting device.sntp device.sntp.gmtOffse and device.sntp.serverName to those settings but that didn't work. Not only could I not seem to get it to pull in correctly I couldn't seem to get even the setting in then <mac>-web.cfg to work. The offset seemed to have no impact.

 

Thank you.

 

 

Message 3 of 7
SSY
Occasional Visitor

Re: UCS 3.3.0 sntp

also do the <x>.config files stay in the config folder or do you move them to the root folder? I was moving them into the root where sip.cfg would have been in earlier sw versions.

Message 4 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 3.3.0 sntp

Hello,

 

yet again I can only highlight the log files.

 

You can see within the log file what files are loaded.

 

These templates in the \config folders are only examples separated into different sections and are not automatically loaded !

 

Only files specified in the 000000000000.cfg or <mac>.cfg are loaded.

 

Did the change made via the Gui or Web interface trigger the phone to uploaded the -web.cfg or -phone.cfg files?

 

The FAQ describes this and the usage of the cfc tool so you could just convert your old files instead of manually creating new ones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 7
SSY
Occasional Visitor

Re: UCS 3.3.0 sntp

Thank you that is helpful.

 

The GUI creates a  -web.cfg file for the phone.

I was not using the 000000000000.cfg correctly. Let me try getting that right and I will post back.

Message 6 of 7
SSY
Occasional Visitor

Re: UCS 3.3.0 sntp

ok it was all about the 000000000000.cfg settings.

as far as the sntp that was a matter of setting:

<tcpIpApp.sntp.gmtOffset tcpIpApp.sntp.gmtOffset.overrideDHCP="1">

I set

<tcpIpApp.sntp.address tcpIpApp.sntp.address.overrideDHCP="1"> but that did not help.

Message 7 of 7