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UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

jarruda
Occasional Advisor

UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

I just got some SPIP 335 updated to the newest UCS 4.0.9, and after that I can't use the phone's menu forward settings any longer.

 

For any of the options (Always, No Answer or Busy) when i try to define the "Contact" value any digit (other than 0) will make the OK softkey disapear and the up/down cursor will show an 0. 

 

I found no way to properly define the contact.

 

Is it already reported? There is any fix?

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Hello Jarruda,

I just tried this on a SPIP 331 and 331 the following way:

 

  • Menu => Features => Forward => Always => Press the Tick Key => Enter number

I tried numbers starting with 0 or 1 and cannot reproduce this.

 

Please check your configuration and then work with your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
jarruda
Occasional Advisor

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Hi,

Can you look at the video attachment (opening in VLC should work)? 

The bug is realy consistent in our IP335 phones. 

 

Regards,

Joao Arruda

SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Hello Jarruda,

As already mentioned I just tried this on a SPIP 331 and 335 and I cannot reproduce this.

Please check your configuration and then work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Ron Stephens
Occasional Advisor

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Steffen, I have recorded a video of this behaviour on 4.0.9 on a Polycom 335 and is attached (apologies for it being upside down).  Have you tried to reproduce this on a 335?

SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Hello

I am out of the office so I won't be able to reproduce anything more than I have already done. Please work with your Polycom reseller

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Hello all,

to my knowledge so far nobody within this community has actually reported this yet.

 

I have one local customer who reported this a short while ago and we are tracking this under VOIP-112685. I can replicate this on a SPIP335 or even SPIP331.

 

The root cause seems to be having URL dialing disabled:

 

<change feature.urlDialing.enabled="0" />

If you set this back to the factory default the call forward works.

 

We are working on a fix for this in a future version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
Ron Stephens
Occasional Advisor

Re: UCS 4.0.9 break SPIP 335 Phone Menu Forward settings

Thank you for the update.

Message 8 of 8