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UCS 4.1.2 - Disable DND softkey?

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Regular Visitor

UCS 4.1.2 - Disable DND softkey?

The DND button was added by default as part of UCS 4.1.2 and no longer needs to be added through an EFK. However, I can't find a way to disable it. To disable the FORWARD key, you set: softkey.feature.forward="0".

 

The XSD file, admin docs and sample config files do not seem to have a reference for disabling the DND key in 4.1.2. You can disable DND as a feature on the phone, but not remove the key and keep the feature.

 

I've tried: softkey.feature.dnd="0" and softkey.feature.donotdisturb="0" and they don't work.

 

Any ideas?

 

Dustin

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: UCS 4.1.2 - Disable DND softkey?

Hello Dustin,

welcome to the Polycom Community.

Are you using this on a VVX500/VVX600?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Regular Visitor

Re: UCS 4.1.2 - Disable DND softkey?

Yes, I'm sorry, I am using a VVX500.

 

Dustin

Message 3 of 6
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Polycom Employee & Community Manager

Re: UCS 4.1.2 - Disable DND softkey?

Hello Dustin,

 

please raise a Ticket with Polycom support and reference VOIP-84198.

 

As far as I am aware this functionality was added in UCS 4.1.2 and there is no workaround at present.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Regular Visitor

Re: UCS 4.1.2 - Disable DND softkey?

What is the email address to open a support ticket? When I click the "Web Service Request" link, it prompts me for a serial number. I enter the serial/MAC of my VVX500, but it doesn't go any further.

 

Thanks, Dustin

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: UCS 4.1.2 - Disable DND softkey?

Hello Dustin,

 

this should work, if not just call the Support number also in my Signature.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6