The DND button was added by default as part of UCS 4.1.2 and no longer needs to be added through an EFK. However, I can't find a way to disable it. To disable the FORWARD key, you set: softkey.feature.forward="0".
The XSD file, admin docs and sample config files do not seem to have a reference for disabling the DND key in 4.1.2. You can disable DND as a feature on the phone, but not remove the key and keep the feature.
I've tried: softkey.feature.dnd="0" and softkey.feature.donotdisturb="0" and they don't work.
welcome to the Polycom Community.
Are you using this on a VVX500/VVX600?
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please raise a Ticket with Polycom support and reference VOIP-84198.
As far as I am aware this functionality was added in UCS 4.1.2 and there is no workaround at present.
What is the email address to open a support ticket? When I click the "Web Service Request" link, it prompts me for a serial number. I enter the serial/MAC of my VVX500, but it doesn't go any further.
this should work, if not just call the Support number also in my Signature.