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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-08-2014 05:51 AM

HP Recommended

Hi there

 

Reading the release notes for 4.1.6 - 88774 states the idle browser selection for the screen saver has been disabled.....

 

Is this the case for all models?

 

I know there was a know bug for the 500's where this would not work:

 

http://community.polycom.com/t5/VoIP/VVX-500-Screen-saver-issue/td-p/47463

 

I just wondered if it has been disabled across all models in the new release?

 

Cheers

 

Dave

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2014 10:26 AM

HP Recommended

Hello Dave,

 

the fix 88774 is for the VVX500 & VVX600 as a bug did not allow to utilize the defined Idle browser and showed build in pictures instead.

 

For the VVX300/310/400/410 the issue is that we actually do not provide a Idle screen at all.

 

We only support the screen saver functionality on these phones and therefore, to my knowledge, the functionality to select the idle screen was removed / will be removed.

 

I hope this clears up things.

 

If you have found any issues you will need to report these to your Polycom reseller so we can open a Ticket with Polycom support and track the issue.

 

Nothing that is posted here will be cross linked automatically.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎01-08-2014 07:48 AM

HP Recommended

Hello Dave,

There where some changes that only affects VVX300/310/400/410 as they have not got the touch screen unlike the VVX500/600.

 

You best guess is to simply test this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-09-2014 04:54 AM

HP Recommended

Thanks Steffen

 

I will test and update...

 

Cheers

 

Dave

Was this reply helpful? Yes No

‎01-09-2014 09:49 AM

HP Recommended

Hi All

 

Just so everyone is aware the screen saver/idle screen has NOT been disabled for the 3x0 VVX models in software version 4.1.6 as I have just tested this.

 

Config used:

 

   <mb.idleDisplay.home mb.idleDisplay.home="https://dms.ipt.provisioningserver.co.uk:443/dms/polycomVVX310/VVX310-Idle-Image.jpg" />
    <mb.idleDisplay.refresh mb.idleDisplay.refresh="" />
  </mb>
  <up>
    <up.idleBrowser.enabled up.idleBrowser.enabled="1" />
    <up.screenSaver.enabled up.screenSaver.enabled="1" />
    <up.screenSaver.type up.screenSaver.type="2" />
    <up.screenSaver.waitTime up.screenSaver.waitTime="5" />
    <up.oneTouchVoiceMail up.oneTouchVoiceMail="0" />
    <up.screenCapture.enabled up.screenCapture.enabled="1" />
  </up>

 

Hope this clarifies for anyone else who was wondering - I will test and update for 4x0 models when I can...

 

Cheers

Was this reply helpful? Yes No

‎01-09-2014 10:26 AM

HP Recommended

Hello Dave,

 

the fix 88774 is for the VVX500 & VVX600 as a bug did not allow to utilize the defined Idle browser and showed build in pictures instead.

 

For the VVX300/310/400/410 the issue is that we actually do not provide a Idle screen at all.

 

We only support the screen saver functionality on these phones and therefore, to my knowledge, the functionality to select the idle screen was removed / will be removed.

 

I hope this clears up things.

 

If you have found any issues you will need to report these to your Polycom reseller so we can open a Ticket with Polycom support and track the issue.

 

Nothing that is posted here will be cross linked automatically.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-09-2014 11:01 AM

HP Recommended

Thanks Steffen

 

Clears it right up perfectly...

 

Cheers

 

Dave

Was this reply helpful? Yes No
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