UCS 5.0.2 issues

Anonymous · ‎04-29-2014

I have just upgraded to UCS 5.0.2 on my VVX600 and have found the following issues.

1) Conference call no longer works (paired with Lync 2013). Add a 3rd contact to a conference call with Lync client, "start conferencing" status appears, then call fails after 2-3 minutes.

2) Failed to convert all Microsoft Dial plan error. Certain extensions dialed result in fast busy, same extensions worked before upgrade.

Anyone experiencing these 2 issues and have found a work around or fix? Thank you.

SteffenBaierUK · ‎04-30-2014

Hello TTMing,

as already responded to you in another post please provide all the above data and logs and work this through your Polycom reseller so they can open a case with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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James_Helman · ‎05-06-2014

"1) Conference call no longer works (paired with Lync 2013). Add a 3rd contact to a conference call with Lync client, "start conferencing" status appears, then call fails after 2-3 minutes."

We ran into this issue. For us it was caused by the third call going to the cell phone of the user starting the conference.

"2) Failed to convert all Microsoft Dial plan error. Certain extensions dialed result in fast busy, same extensions worked before upgrade."

This just doesn’t work very well. I would strongly recommend having Lync handle normalization.

guideclothing · ‎05-13-2014

Hi,

re: point 2 - how do you set Lync to handle the normalisation?

thanks

jack

Anonymous · ‎06-26-2014

Jack,

Add this line to your phone's config file:

<WEB_CONFIG>

<OVERRIDES dialplan.digitmap="" dialplan.1.digitmap=""

reg.1.applyServerDigitMapLocally="0"/>

</WEB_CONFIG>

As always, test first before deploy en-masse.

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