Plantronics + Polycom. Now together as Poly Logo

UCS 5.1.1 and packet capture


UCS 5.1.1 and packet capture



I'm working with UCS 5.1.1 on VVX phones, and a few question about the remote packet capture.


- is it possible to activate a capture on the phone, and then, through the web interface, download the pcap file ?  or the only way is to activate a remote tool to capture the traces (as described in the admin guide)


- if we enable the pcap parameter on a phone (diags.pcap...), is it possible to let these options always enabled, even if we don't take trace ? or will it cause phone resource problem ? 

because as we remotely manage the phones, we think about enabling the pcap feature by default on all phones, and then, just to start whireshark when needed.




Message 1 of 2
Polycom Employee & Community Manager

Re: UCS 5.1.1 and packet capture

Hello Kakiman,

I do not think simply enabling it will cause a issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2