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URL call is disabled; Polycom 330 (after moving phone in network)

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Occasional Visitor

URL call is disabled; Polycom 330 (after moving phone in network)

We are doing inter-department moves, and all the phones are giving "URL call is disabled" errors.  We have regular cisco switches, and our VOIP service is hosted by our IP.  We started having this problem a few months ago, but it was always remedied by restarting the offending switch.  

 

1) The Phone will grab an IP address, and powers on via POE.  It gives the URL call is disabled error.

2) It passes through internet/network to the computer fine, and the computer it passes onto works without problem.

3)  The phones continue to work in their original port/switch locations.

 

The "resetting the switch" fix isn't working anymore.  

 

Our VOIP provider says the problem is on our end, but that seems like a cop out (and they are a smaller company).  

 

Appreciate any help.

 

Thanks,

adam in Los Angeles

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: URL call is disabled; Polycom 330 (after moving phone in network)

Hello adamPMG,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: URL call is disabled; Polycom 330 (after moving phone in network)

My apologies for not including the information.  Here is from one of the affected phones:

 

Phone Information:

Phone Model:  SoundPoint IP 330

Version:  3.2.3.1734 

P/N 3150-11530-323

sip.ld

 

Assembly 2345-12200-001 Rev M

BootBlock 2.7.0

(12200-001)

BootRom - 4.3.0.0246

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: URL call is disabled; Polycom 330 (after moving phone in network)

HelloAdam,

Apart from that you are using a no longer supported software I suggest this.

 

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4