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USB Headset volume on VVX 600.

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Occasional Contributor

USB Headset volume on VVX 600.

Hello all!

 

We have some problems with the VVX 600, the usb headsets works great. Only the sound will return to his standard value.

Found the solution on this forum, written by SteffenBaierUK.

 

http://community.polycom.com/t5/VoIP/FAQ-How-can-set-the-Handset-Speaker-Headset-volume-to-a/td-p/48...

<Volume voice.volume.persist.usb.Headset="1"/>
Imported this rule directly in the VVX600 phone with firmware 4.1.7.1210. A message that it whas imported succesfull. But still no rule in the export from the phone. (Also same problem with sound)


Upgraded one firmware above 4.1.8.0628, now i am getting an error internal server error, try again. When importing.

Also tried firmware version 5, same internal server error.

Can you please help us? We have 35, VVX 600 telephones, and our distributor dont know what to do.

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Accepted Solutions
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Polycom Employee & Community Manager

Re: USB Headset volume on VVX 600.

Hello Richard,

welcome to the Polycom Community.

I just realised there is a . to much as it should be

 

<Volume voice.volume.persist.usbHeadset="1"/>

 

I updated the FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: USB Headset volume on VVX 600.

Hello Richard,

welcome to the Polycom Community.

I just realised there is a . to much as it should be

 

<Volume voice.volume.persist.usbHeadset="1"/>

 

I updated the FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Contributor

Re: USB Headset volume on VVX 600.

Perfect, thank you very much!

 

That whas the solution.

Message 3 of 3