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USB Memory Storage Time Issue

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Occasional Advisor

USB Memory Storage Time Issue

Hi Team,

 

Currently I am trying to perform voice recording using my Polycom SIP 650 by recording it to a 256MB capacity USB Drive. The phone was able to detect my USB and able to record up to 2 hours. However, once I removed the USB drive from the phone and plugged it back, the available storage time drops to 23 seconds where I still have few hundreds MB of capacity left in my USB Storage Drive. Please advise

 

Thanks

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: USB Memory Storage Time Issue

Hello KS,

 

as USB storage has become rather cheap you may want to consider testing another stick to exclude the one you care currently using being defective or even a fake.

 

In addition the Technical Bulletin 38084 => here <= outlines which have been originally tested by Polycom support.

 

You may want to consider upgrading the phone if it is running an older software version as you have not yet supplied this information.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: USB Memory Storage Time Issue

Hello KS,

welcome to the Polycom Community.

Are you sure the USB stick is fully functional and has not been used or formatted in a Linux format or similar? I would suggest you format this on a Windows PC and then check again.

 

In addition it is always useful to post the current software version that you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: USB Memory Storage Time Issue

HI Steffen,

 

Yes, I had formatted the USB Storage Drive using Windows OS before using it on my SIP 650 Polycom phone. I had tested another scenario where upon rebooting the phone and re-connecting the USB thumb drive to the phone again, the phone will be able to detect the correct full storage available which is around 119 minutes left. Instead when I removed the USB drive and re-connect again, the available recording time will drop back to 23 seconds.

 

Thanks

Message 3 of 4
Polycom Employee & Community Manager

Re: USB Memory Storage Time Issue

Hello KS,

 

as USB storage has become rather cheap you may want to consider testing another stick to exclude the one you care currently using being defective or even a fake.

 

In addition the Technical Bulletin 38084 => here <= outlines which have been originally tested by Polycom support.

 

You may want to consider upgrading the phone if it is running an older software version as you have not yet supplied this information.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4