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Unable to Factory Reset IP 331

DuncanP
Occasional Visitor

Unable to Factory Reset IP 331

Hi all,

 

I am having immense trouble resetting my Polycom SoundPoint IP 331 phone.

 

I purchased this phone while working as a contractor for a company, and I was placed on their VoIP network for the time working with them.

 

When my contract ended I failed to get the IT support to follow the procedures to have my phone removed their system, and so today I have a phone that no longer registers with their network, but I am unable to provision elsewhere as I cannot do a factory reset.

 

The phone was previously, and still is provisioned with Vocalocity / Vonage.

 

I have tried pressing 1, 3, 5, 7 and using the Removed by the Moderator, as well as the default 456, but to no avail.

 

Can someone assist me with a mechanism to reset my phone so I can use it on future contracts?

 

Thanks

Duncan

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to Factory Reset IP 331

Hello Duncan,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
CH666
Visitor

Re: Unable to Factory Reset IP 331

Dear Polycom Community,

 

This is my first post and similar to Duncan's.

 

I have 4 Polycom Soundpoint IP 321 handsets which I used with a previous supplier.

 

I was to reconfigure for the new supplier, starting with a factory reset to get an admin password.

 

I've followed extensively the factory reset methods set in the various manuals and other sites.

 

While I was able to get a factory reset on one, the other three remain subbornly unchanged.

 

Any idea how to really get a factory reset?

 

(The problem is the default password does not work).

 

Many thanks

 

Charles

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to Factory Reset IP 331

Hello Charles,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will close post preventing anyone how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4