Unable to Factory Reset IP 331

[DuncanP]

Hi all,

I am having immense trouble resetting my Polycom SoundPoint IP 331 phone.

I purchased this phone while working as a contractor for a company, and I was placed on their VoIP network for the time working with them.

When my contract ended I failed to get the IT support to follow the procedures to have my phone removed their system, and so today I have a phone that no longer registers with their network, but I am unable to provision elsewhere as I cannot do a factory reset.

The phone was previously, and still is provisioned with Vocalocity / Vonage.

I have tried pressing 1, 3, 5, 7 and using the Removed by the Moderator, as well as the default 456, but to no avail.

Can someone assist me with a mechanism to reset my phone so I can use it on future contracts?

Thanks

Duncan

[SteffenBaierUK]

Hello Duncan,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

[CH666]

Dear Polycom Community,

This is my first post and similar to Duncan's.

I have 4 Polycom Soundpoint IP 321 handsets which I used with a previous supplier.

I was to reconfigure for the new supplier, starting with a factory reset to get an admin password.

I've followed extensively the factory reset methods set in the various manuals and other sites.

While I was able to get a factory reset on one, the other three remain subbornly unchanged.

Any idea how to really get a factory reset?

(The problem is the default password does not work).

Many thanks

Charles

[SteffenBaierUK]

Hello Charles,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will close post preventing anyone how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services