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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Unable to Update VVX 400
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09-21-2016 06:38 PM
Today I decided to try out one VVX 400 with Office 365. To do so, I understand I need to upgrade the phone's firmware. But, I can't seem to get it to upgrade. Below is what happens:
1. I reset the phone to factory default.
2. The web interface is enabled.
3. I get to the web interface just fine.
4. I select "Utilities/Software Upgrade."
5. I select "Check for Updates" and it returns newer versions. (I'm at 5.2.0.8330).
6. I select the latest version (5.5.0.20556) and click Install.
7. I confirm that I want to upgrade from the old to the new version.
8. I accept the license agreement.
I then see a sub-second view of an "Upgrading..." and then it goes straight to an Information screen that says:
"The phone will reboot and be updated only if the software you selected is compatible and different from the currently installed version.Note:The phone has either rebooted/restarted due to configuration changes. Please refresh the browser after the phone startup."
9. I click on "OK"
But, the phone never reboots and the update is never applied.Am I doing something wrong?
Any help you can offer would be much appreciated.
Solved! Go to Solution.
Accepted Solutions
09-22-2016 12:33 AM
Hello BRHolman,
welcome to the Polycom Community.
The first suggestion would be to check the phones log files
The community's VoIP FAQ contains this post here:
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
In addition we have this FAQ post:
Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility
Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-22-2016 12:33 AM
Hello BRHolman,
welcome to the Polycom Community.
The first suggestion would be to check the phones log files
The community's VoIP FAQ contains this post here:
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
In addition we have this FAQ post:
Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility
Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-30-2016 02:43 AM
You also should update to 5.4.x because 5.5 is no supported S4B-Firmwarerelease. Have a look at the release notes first, before updating. http://downloads.polycom.com/voice/voip/uc/uc_software_release_notes_5_5_0.pdf
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