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Unable to claim desk phone when adding VVX150 in Google Admin

Marceepoo
Occasional Visitor

Unable to claim desk phone when adding VVX150 in Google Admin

We get an "Unable to claim desk phone" message when we try to add either of two used VVX150 phones (for a Google voice account) in Google Adm.   I performed a factory reset on both of the phones, following the instructions at this URL, but I still get the "Unable to claim desk phone" message when I try to add either of the phones in Google Adm.  

 

Any suggestions would be much appreciated.

 

I do not know who the previous owner was, nor whether the previous owner deprovisioned the phones properly.  If the previous owner failed to deprovision the phones correctly, would that prevent me from installing the phones for a Google Voice account? 

 

Here's all the info I have for both phones:

Model# = VVX150
MAC_address = 64167F7F51D1
Ser.No = MAC address
OBi# = 728344017
SoftwareVer = 6.3.1.1
HdweVer = 1.0
CustomizationStatus = Voxtell

 

Model# = VVX150
MAC_address = 64167F7F5BA4
Ser.No = MAC address
OBi# = 728344017
SoftwareVer = 6.3.1.1
HdweVer = 1.0
CustomizationStatus = Voxtell

 

Any suggestions would be much appreciated.

 

Thank you,                                     Marc

 

 
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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to claim desk phone when adding VVX150 in Google Admin

Hello @Marceepoo ,

 

Welcome to the Poly Community.


We cannot tell you who the previous provider was so I suggest you contact whoever you got these phones from and ask them to remove them. Once this is done you can set these up.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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