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I'm trying to provision our phones with a default ringer, I'm trying to use "ringer7". I've tried a variety of options in the test phone's CFG file. I'm able to get a different ring for calls other than the default ring using alertinfo.

 

These are the various options I've tried with no luck (note these are snippets of code extracted from their respective block)

 

reg.1.ringtype="ringer7"

 

<se.rt.default se.rt.custom1.ringer="ringer7" />

 

 np.normal.ringing.calls.tonePattern="ringer7"

 

Is there some other option I should try? I'm at the end of my rope here.

 

Thanks,

Jason

 

 

2 REPLIES 2
HP Recommended

Hello Jason,

welcome to the Polycom Community.

 

I would suggest to use the latest UCS 4.0.4 before you test anything else.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

Above explains and shows various ring tone scenarios.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I've upgraded the test phone to v4.0.4

 

I performed the very same tests as described in my original message. Still the default ringer doesn't change.

 

Some additional info:

* Running FreePBX v2.8.1 with Asterisk v11.6

* Using Elastix v2.4 as the front end interface

 

This is the phone's cfg on my provisioning server:

 

<?xml version="1.0" standalone="yes"?>
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="0004f2411730reg.cfg, server.cfg, sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="/polycom/logs/" OVERRIDES_DIRECTORY="/polycom/overrides/" CONTACTS_DIRECTORY="/polycom/contacts/"/>

 

All of my edits have been to the <MAC>reg.cfg file thus far. Though I've also tried placing them into the sip.cfg file as well. Neither the sip.cfg nor server.cfg have conflicting configuration options. So I'm confident they're not messing up something here. Though it seems that putting my edits into sip.cfg is a better solution than a per MAC solution.

 

On a whim I placed a <MAC>-phone.cfg in the polycom/overrides folder with the following content:

 

<PHONE_CONFIG>
        <OVERRIDES
                np.normal.ringing.calls.tonePattern="ringer7"
        />
</PHONE_CONFIG>

 

Now when I reboot the phone it changes the default ringer. What's going on here? What is preventing the default ring tone from changing in the standard cfg file. Why must I create a special override cfg file?

 

NOTE - If I try to embed the tags used in the override cfg within our standard cfg file they are simply ignored. I'm guessing because the OVERRIDES tag isn't processed anywhere other than within the overrides folder.

 

Thanks for any points you can provide.

 

PS - I had reviewed the FAQ prior to posting my original message. It originally gave me hope but all was lost when nothing seemed to make a difference.

 

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