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Unable to create a soft key button on Polycom 550

muyousif
Occasional Contributor

Unable to create a soft key button on Polycom 550

Hi, I am trying to configure a soft key button for speed dial an extension on soundpoint IP 550 firmware 4.0.4. I am using the below mentioned config in .cfg file.

 

<PHONE_CONFIG>
<ALL
feature.enhancedFeatureKeys.enabled="1"
softkey.1.action="7203$Tinvite$"
softkey.1.enable="1"
softkey.1.label="Dan"
softkey.1.use.idle="1"
softkey.1.use.active="1"
/>
</PHONE_CONFIG>
 

 

I can see the button names Dan on the screen but after pressing it does nothing. I have also tried with softkey.1.action="7203$Cnewcall$" and softkey.1.action="7203" but results are same. Kindly help me.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to create a soft key button on Polycom 550

Hello muyousif,

welcome to the Polycom Community.

 

Firstly UCS 4.0.4 is not the latest Software so I advise you to use UCS 4.0.6

In addition the community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Above has various examples that will help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
muyousif
Occasional Contributor

Re: Unable to create a soft key button on Polycom 550

I prepared the config by getting idea from the link you mentioned in the post. But still it is not working. So I need to know what am I missing ? Is my configuration is wrong or it missing something important ?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to create a soft key button on Polycom 550

Hello muyousif,

I just tested the example configuration and after a reboot of the phone , as I imported the configuration via the Web Interface, the EFK works as expected.

 

I added a troubleshooting EFK section to the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4