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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-18-2013 08:13 AM

HP Recommended

Dear Support Team,

 

 I am using Polycom Soundation Duo , please find my phone details as below.

 

 The issue is I am not able to dial any extension from my office to another office extensions , I think this is something thing related to DTMF , please provide me the solution ASAP .

 

Phone Information Phone Model SoundStation Duo             UC Software Version 4.0.1.13681 BootROM Software Version 5.0.1.10553

3 REPLIES 3

‎12-18-2013 09:30 AM

HP Recommended

Hello Ali Imran,

welcome to the Polycom Community.

 

Are you using the SoundStation Duo with an analog line or with a SIP server ?

 

If it is an analog line then yes the Duo will only use DTMF.

 

If it is with an SIP server please check the community's VoIP => FAQ <= as contains these post's here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

or

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

or

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

For any follow up support questions please contact your Polycom reseller.

 



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-25-2013 07:06 AM

HP Recommended

Dear Support Team,

 

 In reply to the below our Polycom SoundStaion is conneced t to IP PBX  ( 3CX Server ) using ethernet cable.

 

it is not Analog Line Nor SIP server.

 

 

Was this reply helpful? Yes No

‎01-01-2014 10:24 AM

HP Recommended

Hello Ali Imran,

 

did you check against the above posted FAQ answers?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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