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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-24-2012 05:35 PM

HP Recommended

Hello,

 

Our users are not able to quickly re-dial calls that appear in the recieved calls menu on the Polycom IP331. The problem appears to be that these numbers are listed as xxxx-xxxx, but for us to make a call we need to dial 9xxxx-xxxx

 

I have spoken to our provider and they tell me this is a problem for all their customers (and the provider themselves), but they don't offer any way of fixing it, so I wondered if this might be something that can be fixed via a firmware update or similar.

 

Has anyone else had this problem? It's not a big deal, but rather a small frustration as we need to write down the number in the received call list and then manually key it in to call it back rather than just hitting dial as it should work.

 

Thanks

 

Mitchell

1 REPLY 1

‎10-25-2012 02:25 AM

HP Recommended

Hello Mitchell,

welcome to the Polycom Community.

I can recommend to check out the below article that is listed in our FAQ:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Above explains how to utilize the digitmap.

 

You could add a functionality for any numbers in that range to automatically have the digit 9 added. This would stop you from having to manually dial it and should also be applicable to your missed / received call list.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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