Unable to find video.cfg to edit video layout setting

SOLVED
Occasional Visitor

Unable to find video.cfg to edit video layout setting

I got a request from a user to change the default settig of the video layout from auto to full screen. In the following link it states what code it is to change this.


https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=34021&sliceId=1&...

 

Now I am unable to find the cfg file to change the settings, I have access via the web portal but it does not show the video.cfg ( see file for screenshot ) 
Even when dowloading all, cfg there is not mention of the settings.

 

I am totally new in this with the polycom devices, so I hope you guys can help me.
Just need to know how to get the file, edit it, upload and then load the config in the phone.  

5 REPLIES
Polycom Employee & Community Manager

Re: Unable to find video.cfg to edit video layout setting

Hello @tcligge,

 

welcome to the Polycom Community.

 

As stated in the linked Document:

 

  • The parameters can be found in the template video.cfg file within the /Config Subfolder of a Firmware download

Did you download a firmware and look in the folder?

 

In addition you should at least provide details on the actual Polycom product you are using and its current firmware.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Unable to find video.cfg to edit video layout setting

Ah yes my bad. We have use the polycom trio 8800 it shows that it is on version 5.5.2.11338

 

I saw what you state in the document, but just noticed that I downloaded the CAB file and that's why I could not find it. I downloaded the correct one now and am able to find the file. 

Also updated the firmware ( hope nothing goes wrong )

Edited the video.cfg and imported it.
Now it goes auto full screen when in the conf mode.

What I still don't get why the video.cfg isn't available for download from the web portal. 
It still shows what I had before the firmware update, so how do you get access to all config files if I want to change it later? 

 

 

 

Message 3 of 6
Polycom Employee & Community Manager

Re: Unable to find video.cfg to edit video layout setting

Hello @tcligge,

 

Trio UC Software 5.5.2 is no longer a currently supported software Version.

 

In regards to config files:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

The above explains that all files within a downloaded firmware in the \Config Sub folder are just templates.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: Unable to find video.cfg to edit video layout setting

oke understand, thank you. 

Message 5 of 6
Frequent Advisor

Re: Unable to find video.cfg to edit video layout setting

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
	<ALL
                video.conf.displayLayout.gallery.allowContent="1"
	/>
</PHONE_CONFIG>

tcligge, just use the above file as a template.  Save as a *.cfg file and upload into the phone, adjusting the lines as necessary for whichever settings you wish to modify.

Message 6 of 6