When we try to dial a number ”outside” our company from the Polycon device there is no dial tone, it is only a kind of single long tone coming from the Polycom device. There is no problem when we dialing TO the Polycom. What is the problem? How do I correct this?
welcome to the Polycom Community.
A very good starting point is the information what kind of Polycom this is. Is it a analog phone or one of our IP based phones.
IP based phones usually generate their own Dial Tone and can also generate their call progress tones once you dialed a number.
The SIP server itself can also provide a phone with a call progress tone.
As you can see we simply need more details before anybody can attempt to provide some insight or recommendation.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
in this case it is most likely the signaling between LYNC and the Gateway.
You could run a trace on the LYNC server and then check the signaling.
To troubleshoot this I recommend to check with the Microsoft community.
Hi, thank´s for your answer but we do not use a Lync server since we are connected to a Office 365 solution.