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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-04-2014 03:00 AM

HP Recommended

Always I try to login on our soundstation, I get the username/password request.

 

I have absolutely no idea which credentials to use to login here. Also I cannot find any hints in the manual. Any ideas?

4 REPLIES 4

‎07-04-2014 03:07 AM

HP Recommended

Hello Jo-Chen,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-28-2015 11:13 AM

HP Recommended

Acutally, that didn;t answer the original poster's question.  And the FAQ doesn't help.

 

With a Soundstation DUO I can login on the physical phone using either default passsword.

 

However, when I connect with a web browser, the system accepts my password and will not let me get to the actual admin interface.

 

So, how can I get past the login screen?  Do I need to configure the phone?

 

Sadly, neither the FAQ nor the community held the answer.

Was this reply helpful? Yes No

‎08-28-2015 11:39 AM

HP Recommended

Use something other than Internet Explorer.  WIth IE, I had the same problem as you.

 

Both Firefox and Chrome worked as expected.

 

Was this reply helpful? Yes No

‎08-29-2015 11:54 AM

HP Recommended

Hello Mike,

welcome to the Polycom Community.

As you can see the original Posters issue was that they did not know the Standard Username of Password.

 

Therefore the original repy to this poster was what the standard password is if not changed.

 

The answer / link to the FAQ post also explains how to reset the password if the phone still boots from the provisioning server.

 

Your reply is completely irrelevant as you have a issue with a certain browser.

 

Best Regards


Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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