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Unable to make international calls from VVX phones - Lync

Occasional Contributor

Unable to make international calls from VVX phones - Lync

1. Unable to make international calls from VVX phones whereas we are able to make international calls from CX 600 and lync client with the same account. Could you help if any settings has to be enabled.
2. Outbound call is getting intiatied without dialing the complete number.
3. Could you please share best practices guide if any along with settings for configuring VVX phones for a corporate environment
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Polycom Employee & Community Manager

Re: Unable to make international calls from VVX phones - Lync

Hello Murali,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition are you dialing these number on hook or off hook ?

 

You may want to look at our Polycom® UC Software in a Microsoft® Lync™ Server Environment document => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Unable to make international calls from VVX phones - Lync

Testing with UC software version is 5.4.0.5841.
The issue persists both on hook and off hook
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Unable to make international calls from VVX phones - Lync

Hello Murali,

a little more detail how you setup the phone would be interesting.

 

Usually all that is needed is a factory reset phone and then set to LYNC base profile (if not ordered as LYNC SKU) already and then simply import a certificate (if a private certificate is being used) when using Single Sign in or use Pin & Extension.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4