Unable to make international calls from VVX phones - Lync

[Murali]

1. Unable to make international calls from VVX phones whereas we are able to make international calls from CX 600 and lync client with the same account. Could you help if any settings has to be enabled.
2. Outbound call is getting intiatied without dialing the complete number.
3. Could you please share best practices guide if any along with settings for configuring VVX phones for a corporate environment

[SteffenBaierUK]

Hello Murali,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition are you dialing these number on hook or off hook ?

You may want to look at our Polycom® UC Software in a Microsoft® Lync™ Server Environment document => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Murali]

Testing with UC software version is 5.4.0.5841.
The issue persists both on hook and off hook

[SteffenBaierUK]

Hello Murali,

a little more detail how you setup the phone would be interesting.

Usually all that is needed is a factory reset phone and then set to LYNC base profile (if not ordered as LYNC SKU) already and then simply import a certificate (if a private certificate is being used) when using Single Sign in or use Pin & Extension.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services