• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Team,

 

Currently I am facing an issue where I my Polycom phone is unable to sync up with the public SNTP time server. From my boot log, I am getting the error mesage:

 

000635.750|app1 |4|01|Could not load time from my.pool.ntp.org (0.0.0.0).
000635.750|app1 |3|01|DHCP returned result 0x0 from server 0.0.0.0.
000635.750|app1 |3|01| DHCP server gave no parameters! Using flash.

 

Please advise on what can i do to troubleshoot this issue. For your information I am using:

Phone model: Polycom SIP331

Firmware ver: 3.0.2.0024

 

Thanks

1 REPLY 1
HP Recommended

Hello KS,

If you are really running a SIP 3.0.2 Software on your phone you should seriously consider upgrading this.

 

For your time issue it seems the phone cannot resolve the NTP servers DNS entry or else.

 

The FAQ holds this post here:

 

Jan 28, 2013 QuestionTime and Date flashing or unable to set time correctly

Resolution: Please check => here <=


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.