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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-16-2013 05:46 AM

HP Recommended

Hi ,

 

Request urgent help because we are Unable to place PSTN calls from Polycom Soundstation IP phone  which is registered to Cisco Call Manager Express.

 

Please help.

 

Thanks in advance !

 

Deen

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2013 08:21 AM

HP Recommended

Hi Steffan,

 

Thank you for reply .

 

The issue has been resolved now. We removed the digimap entries from the the web interface of Polycom.After this , the external PSTN calls were working fine.

 

Have a great day !

 

Regards ,

 

Deen

View solution in original post

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2 REPLIES 2

‎05-16-2013 06:23 AM

HP Recommended

Hello Deen,

welcome to the Polycom Community.

 

The Cisco Call Manager is not a supported Platform for the SoundStation IP phones.

In order to verify your SIP registration status you can check the community's VoIP FAQ here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

If the phone is registered to the SIP server and you can call other phones then the issue must be somewhere else.

 

I suggest to contact a Cisco orientated community and inquire about third party SIP phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-17-2013 08:21 AM

HP Recommended

Hi Steffan,

 

Thank you for reply .

 

The issue has been resolved now. We removed the digimap entries from the the web interface of Polycom.After this , the external PSTN calls were working fine.

 

Have a great day !

 

Regards ,

 

Deen

Was this reply helpful? Yes No
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