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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-20-2012 07:19 AM

HP Recommended

Hi

 

We're testing ucs 4.1 on our ip450 phones, using the Lync base profile, and it seems to fix a lot of bugs with lync integration. One thing we cant get right is "play on phone" voicemail from outlook / exchange online. Dialling the user's sip address rings the phone, but the call cannot be accepted, and even rejecting the call keeps the outlook dialog box in the state "connecting...". Pressing "hang up" in the outlook dialog ends the call, and then the user is briefly logged out of the ip450 (about 5 seconds).

 

Listening on the phone with a CX600 works fine (same vlan/options)

 

Has anyone had any experience of this or have any tips?

 

Thanks,

3 REPLIES 3

‎11-20-2012 07:54 AM

HP Recommended

Hello TheFish,

 

what Version of Exchange is being used?

 

2007 or 2010

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-20-2012 09:08 AM

HP Recommended

Its exchange 2010 afaik (exchange online)

Was this reply helpful? Yes No

‎11-20-2012 02:03 PM

HP Recommended

Hello TheFish ,

I am not 100% sure if a online exchange is even supported.

 

I suggest you work with your reseller to raise a ticket with Polycom support.

 

They will require the following log levels:

 

log.level.change.sip="0" log.level.change.ice="0" log.level.change.afe="0"

It could be caused by using a legacy Version of ICE as Polycom UCS only support ICE version 19


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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