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Unable to register IP5000 with Lync / Import CA cert

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Frequent Visitor

Unable to register IP5000 with Lync / Import CA cert

Hi All

 

Im trying to register our IP5000 with Lync 2010

 

I have upgraded to V4 and have the new UI etc. Our internal root CA has been converted from cer to pem then added manually to the "all lync in one config"

 

When i check the TLS section the CA is in the applicaiton not platform where i would expect it to be

 

The user fails to register

 

I assume its something to do with the cert and the below error: 0209192032|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)

 

Log output below (with username removed)

 

0209191636|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0209191636|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0209191745|app1 |*|03|Ctx [0] Registered [false]
0209191745|sip  |*|03|SipUserRemove 0
0209191746|sip  |4|03|Registration failed User: , Error Code:480 Temporarily not available
0209191750|sip  |*|03|User removed
0209191756|copy |4|03|Configuration of URL failed
0209191756|cfg  |4|03|Prov|Uploading phoneWeb.cfg failed
0209191823|sip  |4|03|SSL_get_error Error code=5
0209191823|sip  |4|03|TLS Listen Thread Exit
0209192027|tls  |4|03|Profile for application 3 changed from 2 to 0
0209192027|pps  |4|03|sipTlsProfileCb is invoked with cause 7
0209192027|sip  |*|03|sipClearAllSockets
0209192032|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0209192032|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0209192037|copy |4|03|Configuration of URL failed
0209192037|copy |4|03|Configuration of URL failed
0209192037|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0209192037|cfg  |4|03|Prov|Uploading phoneWeb.cfg failed
0209192110|tls  |4|03|Profile for application 3 changed from 0 to 2
0209192113|pps  |4|03|sipTlsProfileCb is invoked with cause 7
0209192113|sip  |*|03|sipClearAllSockets
0209192114|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0209192114|cfg  |4|03|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)

 

Any help would be much appreciated

Message 1 of 10
1 ACCEPTED SOLUTION

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Frequent Visitor

Re: Unable to register IP5000 with Lync / Import CA cert

Hi Steffen

I have just this moment managed to resolve the issue

It looks like a bug with the import and 4.0

I upgraded to 4.1.0b and now the import of the cert works without issue

Change the authentication user details and the phone is successfully registered to lync

Thanks for your help and hope this helps someone in the future

Lee

View solution in original post

Message 8 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Unable to register IP5000 with Lync / Import CA cert

Hello Dzendrow,

welcome to the Polycom Community.

 

UCS 4 does not specify if you are using UCS 4.0.x or 4.1.0.

The community's VoIP FAQ contains this post here:

 

Dec 6, 2011 Question: What Phone Models support the LYNC Features added in UCS 4.0.1?

Resolution: Please check => here <=

 

Within this post is a Link to the LYNC deployment guide.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Frequent Visitor

Re: Unable to register IP5000 with Lync / Import CA cert

Hi Version details below UC Software Version 4.0.3.7562 BootROM Software Version 5.0.3.1667
Message 3 of 10
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Frequent Visitor

Re: Unable to register IP5000 with Lync / Import CA cert

Attached is a screen cap of my cfg file

The cert has been imported and the sec.TLS.customCaCert.1 has been set to PlatformProfile1

When the cfg is imported the cert appears under application now platform

Lee

Message 4 of 10
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Polycom Employee & Community Manager

Re: Unable to register IP5000 with Lync / Import CA cert

Hi,

 

does it look like shown in this document => here <= on page 7?

 

Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
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Frequent Visitor

Re: Unable to register IP5000 with Lync / Import CA cert

yes the cert is in th correct format and imports but when I check the tls page on the phone the cert is in the application section 

 

lee

Message 6 of 10
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Polycom Employee & Community Manager

Re: Unable to register IP5000 with Lync / Import CA cert

HelloDzendrow,

 

please work with your Polycom reseller for further support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
Highlighted
Frequent Visitor

Re: Unable to register IP5000 with Lync / Import CA cert

Hi Steffen

I have just this moment managed to resolve the issue

It looks like a bug with the import and 4.0

I upgraded to 4.1.0b and now the import of the cert works without issue

Change the authentication user details and the phone is successfully registered to lync

Thanks for your help and hope this helps someone in the future

Lee

View solution in original post

Message 8 of 10
Highlighted
Polycom Employee & Community Manager

Re: Unable to register IP5000 with Lync / Import CA cert

Hello Lee,

 

before I confirm any bug I would need to see your configuration. This is outside the scope of the community and would require a Polycom support case.

 

UCS 4.1.0 introduced the ability to receive & provision the certificate via Option 43 just like our CX phones.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
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Polycom Employee & Community Manager

Re: Unable to register IP5000 with Lync / Import CA cert

Hello Lee,

 

just a follow up:

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10