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Unable to register to lyncpool with ip7000

SOLVED
newbie
Occasional Contributor

Unable to register to lyncpool with ip7000

I'm having a hard time getting passed the certificate steps when trying to register an IP7000 to Lync. I've followed the instructions on http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/Lync_Provision...., but the phone will not register. We have a cisco VCS that is using the same certificate and registering.

 

Phone: IP7000

Sip version:3.2.3.1734

Firmware:4.3.1.0440

 

Error on Event viewer from lync front endserver pool:

 

A significant number of invalid certificates have been provided by remote IP address x.x.x.x when attempting to establish an MTLS peer. There have been 77 such failures in the last 64 minutes.

Certificate Names associated with this peer were

 

The serial number of this certificate is

.

The issuer of this certificate is

The specific failure types and their counts are identified below.

Instance count - Failure Type

399 0x80090325

 

I posted my cfg file for the phone. Am I missing Something?

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register to lyncpool with ip7000

Hello newbie,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

Quote from the FAQ:

 

Dec 6, 2011 Question: What Phone Models support the LYNC Features added in UCS 4.0.1?

Resolution: Please check => here <=

 

You provided your Software Version as SIP 3.2.3 and this is simply not compatible with LYNC. LYNC support was only introduced in UCS 4.0.1


UCS 4.0.1 is supported by the SoundStation IP7000 but Polycom does not support the SSIP7000 as a LYNC Device as future Updates for LYNC will not be supported on the SSIP7000.

 

Above does not mean the SSIP7000 will not be able to run in a LYNC environment but Polycom will not provide any support for it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register to lyncpool with ip7000

Hello newbie,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

Quote from the FAQ:

 

Dec 6, 2011 Question: What Phone Models support the LYNC Features added in UCS 4.0.1?

Resolution: Please check => here <=

 

You provided your Software Version as SIP 3.2.3 and this is simply not compatible with LYNC. LYNC support was only introduced in UCS 4.0.1


UCS 4.0.1 is supported by the SoundStation IP7000 but Polycom does not support the SSIP7000 as a LYNC Device as future Updates for LYNC will not be supported on the SSIP7000.

 

Above does not mean the SSIP7000 will not be able to run in a LYNC environment but Polycom will not provide any support for it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
newbie
Occasional Contributor

Re: Unable to register to lyncpool with ip7000

Thank you for the response that is very helpful...

 

Does Polycom not currently support the SSIP7000 as a Lync device or will support simply not be available on future release or future date?

 

Thanks for the response.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to register to lyncpool with ip7000

Hello Newbie,

 

due Future Releases with additional feature Polycom Product Management decided to remove the Polycom Support from the SSIP7000 due lack or resources for the future applications.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4